- Help Desk Support;- Resolution of tickets via WhatsApp Business and Zendesk;- Use of Zendesk as a database creation platform for querying information from the support team and tutorials for MAPRO customers;- Management and support of the MAPRO system (Vacation Rental Software);- Troubleshooting in the MAPRO test account, testing possible scenarios and possible results to improve the system;- Account management on the RentalsUnited platform;- Management of sales/rental… Show more - Help Desk Support;- Resolution of tickets via WhatsApp Business and Zendesk;- Use of Zendesk as a database creation platform for querying information from the support team and tutorials for MAPRO customers;- Management and support of the MAPRO system (Vacation Rental Software);- Troubleshooting in the MAPRO test account, testing possible scenarios and possible results to improve the system;- Account management on the RentalsUnited platform;- Management of sales/rental channels for seasonal properties such as Airbnb, Booking.com, VRBO, Hopper, TravelStaytion, TripAdvisor and others; Show less

- Service Desk Support for BRASAS English Course students and collaborators;- Creation of processes and flowchart using AI tools that improve customer service;- Responsible for developing and managing the English Placement Test for the BRASAS English Course leads (prospects), using cloud-based software such as Synthesia and VideoAsk;- Brainstorming with the IT team about potential security, access and other aspects that affected the user experience;- Database creation for… Show more - Service Desk Support for BRASAS English Course students and collaborators;- Creation of processes and flowchart using AI tools that improve customer service;- Responsible for developing and managing the English Placement Test for the BRASAS English Course leads (prospects), using cloud-based software such as Synthesia and VideoAsk;- Brainstorming with the IT team about potential security, access and other aspects that affected the user experience;- Database creation for support queries using Notion;- FollowUp with students and collaborators on solving problems related to the systems used;- Management of Google's administrative panel;- Google Docs, Google Sheets, Google Groups, Google Drive, Google Classrooms, Google Forms; Show less

- Help Desk Support for Embraer customers and Embraer employees (Brazil, United States, India, China, England and other countries);- Implementation of new methods on how to prevent potential problems related to system access security;- Follow-up with customers on solving problems related to the aviation systems used;- Guidance on the use of MFA (Multi Factor Authentication);- Blip system for customer service;- SAP support;- ERP support;

- Service Desk Support;- PABX-IP;- VoIP troubleshooting using Asterisk;- Analysis and resolution of problems on the SIP protocol;- Analysis and troubleshooting of telephony equipment: telephone sets, UMG, EBS, others;- SIP account configuration: physical device/softphone;- TCP/IP networks;- Implementation of PABX-IP: from the survey of customer information until the finalization of the written and functional project;- Elaboration of reports for decision… Show more - Service Desk Support;- PABX-IP;- VoIP troubleshooting using Asterisk;- Analysis and resolution of problems on the SIP protocol;- Analysis and troubleshooting of telephony equipment: telephone sets, UMG, EBS, others;- SIP account configuration: physical device/softphone;- TCP/IP networks;- Implementation of PABX-IP: from the survey of customer information until the finalization of the written and functional project;- Elaboration of reports for decision making;- Brainstorming with the development team for system improvements; Show less

- Service Desk Support;- Hardware maintenance;- Software installation and configuration;- Printer maintenance;