Ewerton Rodrigues Email & Phone Number

São Paulo, Brasil

São Paulo, Brasil

São Paulo, Brasil

São Paulo, Brasil

São Paulo E Região, Brasil

São Paulo E Região, Brasil

▪ Structured vendor QA team to support the SMB Client Services and Sales outsourced teams for Latin America through the implementation of CX methodologies and QA frameworks.▪ Implemented Voice of Customer listening channels through satisfaction survey and outbound contact with clients.▪ Support on the development of the internal Quality Management Systems through tool scoping, design features’ tests and feedback.▪ Generation of insights and influence on new program design, treatments and structure for Facebook clients.

São Paulo

• Develop of processes for the Sales operation of SMB;• Create, develop and implementation the Quality Assurance process for the sales operation of SMB;• Responsible for the QA calibration process;• Improvement of the supervision's feedback process of all the business operations of SMB;• Develop and implemented a way to register and manage client's information for the sales operation of SMB.

São Paulo E Região, Brasil

• Development of management reports of the sales area.• Generate insights about the internal market performance against the annual operational plan.• Support the commercial area with customer performance insights.• Management of the clients on boarding process.

Florianópolis E Região, Brasil

Esag Jr. is the Junior Enterprise of the State University of Santa Catarina (ESAG/UDESC), that provides Consulting on Business Administration. A Junior Enterprise is a company managed only by students while still in graduation on most Brazilians public Universities, advised by the University's Professors, which provides consultancies for real clients on its operating region.Main responsibilities while as Marketing Director of Esag Jr.:• Leadership over the Marketing team and responsible for a number of activities designed to maximize company demand and brand awareness.• Establishment and execution of the marketing strategy.• Responsible for partnerships management.▪ Drove, in the second half of 2014, 145% of demand growth, 4 new partnerships and 20% YoY increase in Esag Jr.'s brand exposure.

Florianópolis E Região, Brasil

• 1 Consulting project: Financial analysis of a Fiberglass Industry in Santa Catarina.

Florianópolis E Região, Brasil

• Development and coordination of a financial and organizational processes project over Project Management Body of Knowledge (PMBoK) methodology.• Leadership over a project involving financial analysis, market research and marketing plan for a studio in Florianópolis.

Florianópolis E Região, Brasil

• 2 Consulting projects:Business Plan for a e-commerce of composter and organic products.Research and Development about Analysis and Marketing Research.• Work as member of the committee of organization of the selective process of Esag Jr., leading the video production team and working in other different areas.

Florianópolis E Região, Brasil

• Get in contact with different companies to present sponsorships proposals.• Create and price the sponsorhip proposals of the event.• Main results as Coordinator: About R$ 6.000,00 were raised in one month of prospection, more than 25 contacts made in that period and 5 sponsorships were made.

Florianópolis E Região, Brasil

▪ Execution of marketing and partnership strategies.▪ Development of the company’s annual marketing plan.▪ Coordination and advertisement of Esag Jr.’s brand and services through social media and website.

Florianópolis E Região, Brasil

• Develop a Business Plan for fictitious clients with a team of other trainees.• Participant of several trainings about the culture, strategy, areas,activities and services of Esag Jr.

Florianópolis E Região, Brasil

• Assistance to students in studies and in solving activities of the discipline "Technology of Information and Communication Applied to Administration";• Support the subject teacher to setup and deliver the class content.

Florianópolis E Região, Brasil

• Organize company participation in several events of engineering and civil construction across the Country.• Responsible for schedule web presentations of products to customers and non-customers.• Support in the develop of digital and offline marketing campaigns.• Provide internal support to the company´s e-commerce development.• Built the company´s satisfaction survey.

Florianópolis E Região, Brasil

• Assist students in studies and in solving activities of the discipline "Technology of Information and Communication Applied to Administration";• Support the subject teacher to setup and deliver the class content.

Florianópolis E Região, Brasil

• Support in the accountability of PRONATEC, a national program of access to technical education created by the Brazil government.• Assist in the management of an internal company blog.

Florianópolis E Região, Brasil

• Support the team of coordinators of the graduation courses in administrative and daily activities.

Bachelor Of Business Administration (Bba)

Pós-Graduação Lato Sensu - Especialização

Bachelor Of Business Administration (Bba)