Ewerton Pinheiro Email & Phone Number

Leading the engineering team to develop and implement strategies aligned with the company's goals. Overseeing the end-to-end development of new products, ensuring they meet customer and market requirements. Managing all aspects of IT operations, including infrastructure, applications, and security for customers. Ensuring service delivery excellence, maintaining high service quality, and driving customer satisfaction. Developing and maintaining strong relationships with internal/external stakeholders to ensure IT solutions meet business needs. Monitoring and reporting on IT system performance, uptime, availability, and security. Implementing and maintaining IT policies and procedures to ensure compliance with industry best practices and regulations.

São Paulo, Brasil

Leading 16 people in Brazil – providing support for the fast growth of Shopee in Region. Process building for all IT areas. Building relationship with providers and supplier focusing on infrastructure consumption in OpEx. IT Architecture with WS1 implementation, Azure and GCP. Focusing on environment monitoring and tropicalization of global process. Increase the IT Engament Survey from 3.64 to 4.47Stablished CSAT scores up to 4.8/5Increase IT SLAs from 67% to 97%Cost Reduction in 32% in FY

São Paulo Area, Brazil

Leading 26 people cross 3 different countries ( Brazil, Chile and Mexico). IT Budget cost reduction 10% YoY. Scale up ITSM SLA 84% to 97%. Implemented Agile Methodology, Management 3.0 and Design Thinking in IT Infrastructure team. Microsoft Evangelist implementing O365, MS Teams, Power Platforms and recently started the Cloud journey. Innovating and solving business challenges with scripting, systems integration, apps, websites; representing more than 400h saved in the last year of our staff . Connected region requirements with global standards. Service Now implementation. Leadership of Oracle EBS Sustain operation, improving SLA metrics and decreasing the support backlog in 40%.

São Paulo, Brasil

Administration of the Infrastructure in Brazil operatio. Supporting the datacenters spread cross regions (Networking, Voice and Video running Cisco; HyperV and Vmware for Server Virtualization; Linux CentOs and Windows for different services). Dealing with suppliers and seeking for cost reduction opportunity, while improving user experience. Leading 3 people, supporting, maintaining and also upgrading the tools as the tech evolves.

São Paulo, Brasil

IT Support to end-users ( MS Windows 7/8; Office ). Network Monitoring via Nagios/Cacti/Service Now. Windows/Linux/Vmware Server Management. Data Center Management. ITIL adoption under Service Now. Administrative tasks for the IT department.

São Paulo E Região, Brasil

Suporte a usuarios finais ( MS Windows 7/8.1; Pacote Office 2010/2013); Monitoramento via Nagios/Cacti e ServiceNow; Gerenciamento de servidores Windows/Linux/VMWare. Administração dos sites Brasil junto equipe Américas. Manutenções pontuais a servidores Américas. Uso do ServiceNow para gerenciamento de IT baseada nas melhores praticas de ITIL. Apresentação da infra-estrutura de TI para novos colaboradores. Assuntos administrativos do departamento, bem como gestão de linhas móveis através de ferramente web.

São Paulo E Região, Brasil

Support end users on Windows 7 / XP and Office (2010) package. Monitoring of Windows servers as well as preventive maintenance. Manages Windows (File Server, Print Server, Active Directory, Windows Backup Server) services. Creating accounts in Exchange and release of internet access through proprietary tool group. Implementation of Juniper routers with External IT. Maintenance on computers and laptops all over the environment. Configuration IPhone / IPad to work with the corporate network. Occasional visits to other states aiming repairs, improvements and / or requirements gathering for possible implementations.

São Paulo E Região, Brasil

Assembly and maintenance of computers and laptops. Verification of backup routines (script robocopy, xcopy, cobian, sosbackup and ntbackup). Maintenance of servers and their services (Windows- AD, DNS, DHCP, File server, FTP, IIS, SQL 2012, SQL 2008, Print Server, Linux - Debian Squid, apache2); Implementation of Junipers. Implementation and maintenance of Office365. Handymen in the internal system. Support for Windows, Office 2007/2010 package for end users. Occasional visits to clients, implementing new features / functions, doing necessary maintenance and / or raising requirements for possible improvements or future implementations.

São Paulo E Região, Brasil

Assembly and maintenance of computers and notebooks,preventive maintenance on servers (Windows server 2003/2008/2012 / Linux - Debian), service management, end user support doing remote assistance: Windows XP, Windows 7, Office Package 2003 pack Office 2007 and Office 2010. Attendances face analyzing network structures package seeking improvements and / or repairing.

Executive Mba

Mba - It Management, Information Technology

Bachelor Of Technology (B.Tech.), Computer'S Network

Technical In Computer'S Network, Computer'S Network

High School