Erin Wild Email & Phone Number

Interfaced with members through chat, phone and secure messaging to assist with various requests such as transfers, debit and Visa card activation, travel notifications, and transaction/balance review. Accomplishments: Member of the Chat Lead Team. Featured in March 2023 Employee Spotlight. Call Quality Average for 2022 was 3.6/4. Assisted with member escalations. Proficient in processing international and domestic wires. Peer mentor.

San Francisco, Ca, United States

San Francisco, Ca

San Francisco, California

Assisted with order fulfillment for new and active customers, assisted with accounts payable, assisted with monthly inventory

San Francisco, Ca

Assisted with team meetings, peer mentoring, took escalated calls when necessary, worked closely with team supervisors to develop coaching strategies

San Francisco, Ca

Working with the Payment Solutions and Payment Processing teams, I interfaced with customers by answering inquiries regarding their current loans, including but not limited to general and payoff balance inquiries, manually scheduling payments, processing early payoffs and refund inquiries. Using a proprietary database, I submitted requests for refunds, payoff statements, and fully paid statements.Accomplishments:Peer Mentor.Ranked 4th in the General Payments team for one week during Q3 2016Ranked 5th in the General Payments team 3 weeks in a row during Q3 2016Ranked 1st in the General Payments team for Quality Assurance (Q.A.) in October, 2016

San Francisco, Ca

Lending Club is a peer to peer lender for both personal and business loans. As a part of the Member Support Team, I assist customers by answering questions, trouble-shoot issues, and over-all support of our members. By using Finesse, Jabber, SalesForce, and various proprietary databases, I help to ensure our members are given the utmost customer service.Accomplishments: Trained in Phone Verification and Assisting with Credit Review. Number 35 out of over 100 MS Reps for Q2, 2015 (this includes QA, Schedule Adherence, and Customer Satisfaction). Member of the Number One Team at the end of Q2, 2015 for MS (this includes QA, Schedule Adherence, and Customer Satisfaction). Top 35 in QA as of end of Q2, 2015. Top 35 in stack ranking at the end of September, 2015. Peer Mentor.Member of the MS team trained to assist in the launch of our pilot program for Direct Pay loans. Member of the MS team trained to assist with our Apply by Phone program.

San Francisco, Ca

Maintaining partner/customer relations by acting as a third-party liaison using Gmail; trouble-shooting customer issues and answering customer inquiries using Zendesk and SalesForce; issuing refunds to customers' accounts; researching and disputing charge backs; responding to Better Business Bureau complaints; assisting the Production Team with writing copy and producing deals.