Erika Willett Email & Phone Number

Remote

At HPRM we simplify and provide proven strategies to help you Grow Your Practice. With an experienced team of consultants helping you to navigate through all aspects of business growth, practice revenue and patient management. We are an extensive and highly skilled resource for Team Development, Recruiting, Billing, Operational Strategies, Credentialing, Vendor Management, & Implementation of New Services. We provide you with an exponential opportunity to focus on what matters most, patient care. Our services are customizable to your specific needs. We want to help you achieve this all while supporting your staff and providers and growing your business to accelerate to the next level.

Florida, United States

I work as an independent consultant helping medical offices with many different functions. I specialize in office flow, credentialing, billing, project management, human resources, and general problem solving. To be able to come into an office assess the staff and look for areas for improved office communication, better ROI on services offered and billed, EHR functionality and use, and any other office needs. I function well in a group setting as well as an independent worker great at prioritizing needs and working to make your office function better and with greater outcomes both for staff and patients.

Ocala, Florida, United States

* Managed a multi-specialty clinic including medical treatment, physical therapy, and chiropractic treatment, * Provided all the billing and collections services for both practices, attorney relationships, adjustor communications. Over $400.000 per month billed out.* Monitored and created weekly training protocols for all staff to be cross trained and maintaining company standards. .* Created and maintained all company policies, procedures, systems, products and new services including fee schedules, LMN’s, and coverage availability. * HR for a staff of 13-15, including reviews, Payroll, hiring, and recruiting.* Oversaw procedures and managed reporting for all 8 departments.* Report back to the CEO on growth and development opportunities* Case manager closing financial care plans with a 90-95% close ratio.* Implemented a collection procedure, front desk protocol, and meetings protocol.

Ocala, Florida, United States

* Managed a team of 250+ Call center reps in sales, customer service, Account care provisioning and quality assurance in wireline and wireless support.* Decreased call wait and hold times to the goal of 7 minute holds and 3 minute calls.* Increased quality assurance standards to 85% with weekly monitoring of all representatives.* Oversaw the care of over 12 different companies with coverage throughout the country* Remained involved in legal, federal, and state regulations for Lifeline customers.

Ocala, Florida, United States

* Maintained all patient folders, exams, x-rays, and paperwork was in proper HIPPA and office regulatory order.* Collected all patient co-pays, deductibles, and payments.* Properly taught and supervised all patient therapies, exams, x-ray development, vitals, and history for all incoming patients in the clinic.* Oversaw 100+ patients a week, travel cards, therapy, and future appointments. * Followed all guidelines for the office, maintaining relationships with patients, staff, and maintaining the appearance of the front desk and office.

Ocala, Florida, United States

* Managed a team of five people in the daily operations of the property of 216 units in maintenance, leasing, market readies, and Sentinel standards.* Maintained a monthly, quarterly, and annual budget including accounts payable, receivable, collections, and payroll, and new hire paperwork.* Responsibilities included day-to-day financial operations of the property, including finding and placing qualified tenants, and ensuring the property is in good working order.* Preserved and increased the value of Sentinels real estate investments through capital improvement projects, and monthly reporting in occupancy, marketing, and financials.* Coordinated AR and AP over $1,000,000.00 annually.

Tampa, Florida, United States

* Assisted the manager in all on-site operations and achieving property financial and operational objectives as defined by APRO.* Primarily responsible for ensuring all traffic, prospect, leasing, renewal and revenue data is correctly entered into MRI, payroll, and all new hire paperwork and training.* Produced daily, weekly and monthly activity and operating reports.* Maintained the resident files, and worked with the property manager to insure that all activities are conducted in compliance with all local, state and federal employment, housing, safety, landlord/tenant and real estate laws.* Collected overdue water collection accounts of $132,000.00 in 3 months.

Ocala, Florida, United States

* Accurately obtained demographic information, insurance information, required signatures, and cash collections from patients receiving services in the Emergency Department.* Monitored eligibility responses and obtained HMO and Worker’s Compensation authorizations* Registered up to 50 patients a night to the hospital.