Initiated sales calls, employing effective communication and product knowledge to secure new enrollmentsManaged customer accounts, resolving problems efficiently to ensure high membership retentionMaintained cleanliness of studio executing routine cleaning and laundry duties to ensure studio sanitization

Managed crew on shift, delegating tasks and responsibilities to ensure a good work flowResolved customer complaints, swiftly addressing any problems on shift to increase customer satisfactionPerformed end-of-day duties, including reconciliation of cash registers and closing tills to maintain correct cash handling procedures

Fulfilled orders, completing multiple orders simultaneously to maintain efficient order processingDemonstrated product knowledge, memorizing over 50 menu items to improve speed of workEmployed customer service skills, conversing with over 300 customers a day to uphold company values