We are Clario, a consumer-focused cybersecurity company on a mission to change an industry. Over 800 professionals including over 600 digital security experts, with the one common goal of digital security for all. We’re bringing change and a next-generation digital security solution. Cybercrime has reached epidemic proportions and we need to make radical changes. We will make things simpler and easier, because, life’s too busy to stress about online securityEveryone has the right to digital privacy and security. We are Clario, digital life, secured.

We are Kromtech, the developer of MacKeeper, a world-famous Mac optimization software, helping millions of users to keep their Macs clean from junk files and protected from online threats. 1000+ passionate leaders, developers, security experts, and Apple Certified Support Professionals work globally to help users take back control of their security and privacy online. MacKeeper Anti-Malware Lab provides real-time web monitoring to detect the latest online threats. The Software development team uses these findings to continuously improve MacKeeper cleaning, security, and privacy features. Our Customer Services team provides 24/7 personal remote assistance to help users solve Mac-related issues that go beyond any software capabilities.What I am responsible for:- developing and implementing a system of KPIs for the team- launching ITIL at company level- generating and implementing ideas for support processes automatization- managing/maintaining/developing employee training and development processes- BPMN specification- maintaining a clear customer service strategy to support our short, medium and long-term growth and objectives- implementing a service desk equivalent in jira using free services for the support- background in business processes optimization within the team- proven track of team motivation system creation- managing 6 and more subordinates

• Hosting, Mail, VPS, DNS, Backup• Citrix-based virtualization• Transferring critical servers onto new equipment• Writing technical documentation on new and existing systems