Emily Wong Email & Phone Number

Amsterdam, NH, NL

Amsterdam, North Holland, Netherlands

Empowering Miele colleagues to reach their learning and development goalsPeople & Engagement Team Vision: We’re creating a Miele X experience to be proud of, built upon an inclusive culture where motivated experts can grow and get X done.

Amsterdam, North Holland, Netherlands

• Epiphany is a research-based management consultancy with a heavy focus on innovation. As part of the growth plan, we needed to build a training and development pathway to fuel our ambitions.
• Created a learning curriculum (including power skills) by working closely with C-suite stakeholders and prioritizing highest value initiatives, resulting in improved efficiency, morale and employee engagement
• Established a needs analysis framework to identify training gaps by collaborating with senior stakeholders across all departments (consultancy, development, design etc.)
• Developed and prioritized a roadmap of program initiatives within the fast-paced environment to deliver maximum value in minimum time e.g. cutting onboarding time in half from 6 months to 3 months
• Trained colleagues by communicating with SMEs to design effective learnings, facilitate workshops and present trainings myself with positive business results
• Sourced and managed external vendors for power skills, hard skills and industry to accelerate learning

• Launched new product by collaborating with developers and designers in Agile Scrum to create a solution that satisfied stakeholders and reduced development time and errors by 75%
• Delivered operations value to the company through prioritizing and managing stakeholders, resulting in 50% lower costs and increased team satisfaction

Amsterdam Area, Netherlands

• Led a team of (senior) consultants to uncover insights and deliver value to the client, developing their process, content and strategy skills along the way
• Delivered impactful qual and quant research from start to finish, including: defining scope, prioritizing objectives, creating questionnaire, managing development team, analyzing data and presenting to stakeholders

Toronto, Canada Area

• (Promoted to Senior Consultant in 2017)Fusion Analytics is a management consultancy for Fortune 500 companies and is one of Canada’s fastest-growing firms.Personal client roster includes both retail and CPG companies.
• Revamped client flyer design by leading team to uncover key insights through rigorous methodology that employed both qualitative and quantitative research including usability focus groups, eye-tracking analysis, and.
• Uncovered cost savings of $500K+ by leading in-depth analysis of client catalogue program from start to finish, including: distilling client needs into a methodology and survey design, managing survey programming.
• Contributed to 10%+ sales growth of major brand with media campaign recommendations including: media mix, creative asset optimization and ROI of different media (digital, television, radio, flyer, catalogue, OOH) by.
• Increased ROI of print media spend by targeting optimal households for 60 million flyers/year and 7 million catalogues/year through integrated analysis of several data inputs including: consumer survey data.
• Contributed to company sales growth of 15%+ by recommending a key strategic resource shift based on extensive quantitative and qualitative research using consumer surveys, financials and macroeconomics.

Vancouver, Canada Area

• Created proposals for project developers across Western Canada using thorough research of government restrictions (including zoning and ODPs) and leveraging knowledge of market conditions and trends
• Facilitated deals for several prominent tenants such as Nordstrom by creating and analyzing demographic data, market context maps and due diligence reports on competition across various cities.

Vancouver, Canada Area

• Familiar with IT processes and served as the main communications bridge between the technical language of IT technicians and regular layman’s language of clients.
• Advanced to high-priority helpdesk for my ability to resolve incidents in a high pressure setting through effectively managing technicians and resources in order to deliver a high level of service.
• Experience implementing service program changeover and creating knowledge base documentation.

Vancouver, Canada Area

• Improved suitability of client connections through diligently analyzing LinkedIn Recruiter and a CRM database

Vancouver, Canada Area

• Improved leads to Investment Advisor by 85% through clear communication and persuasive language.

Bachelor Of Commerce (Bcom) With Honours, Finance And Real Estate

Activities and Societies: UBC Real Estate Club, VP External; Commerce Undergraduate Society, Associate VP Internal •Dean’s Honour Roll.

Bachelor Of Commerce (Bcom), Finance

Business exchange program in Singapore. Courses include: •Corporate Finance •Investment Analysis and Portfolio Management •Ethnicity and.

Explore Program, French Immersion

•Won bursary for government-sponsored French immersion program •Achieved higher level of French fluency through language immersion