Eric Workman Email & Phone Number

Minneapolis, Minnesota, US

Minneapolis, Minnesota, US

Dallas, Texas, US

Report to Director of Shared Services, lead two departments focused on auditing / invoicing our customers shipments as well as managing the dispute process with our carrier partners. Helped grow revenue over 45% during a three-year time period by providing exceptional customer service and managing the needs of our customers. Managed 2 direct report.

DFW Airport, TX, US

Worked with Flight Operations department to create pilot administrative guide. Created business requirements document for subject areas to be incorporated in guide. Drafted and edited guide for final publishing to management and pilot group.

Schaumburg, IL, US

• Reported to President of Airline Services with focus on three areas: Call Center process / talent / efficiency improvement, cultivating meaningful bonds to build relationships for customer retention, and interface with.
• Extracted acquired knowledge from airline industry to work with IT to develop more robust mobile application and feedback tool for clients. This streamlined processes for clients that reduced their workload by 10%.
• Optimized policies and procedures for the call center, realigned, and developed processes streamlining work, operational efficiency, and compliance which improved productivity of call center representatives by 21%.

Minneapolis, MN, US

• Selected to lead manpower planning initiatives and operational efficiency for 5 departments/90+ personnel including internal call center, crew member staffing, planning, and resources during time of transition. Managed.
• Saved $23M annually by implementing pilot and flight attendant bankruptcy deals. Developed gap analysis, timeline, milestones, and communication strategy to ensure expected deliverables were on time.
• Achieved an extraordinarily high level of operational performance with a 99.5% controllable completion factor over six-month time frame during a dynamic environment to meet the demands of Delta's delivery schedule.

Eagan, Minnesota, US

• Reported to President. Led pilot and flight attendant staffing at Mesaba Airlines and subsequently for Pinnacle/Colgan Airlines. Oversaw Crew Planning and Training Scheduling departments. Provided key department.
• Saved the company over $3M in loss revenue by using data-based analysis to identify staffing shortages. Developed and implemented a new plan to correct shortages while minimizing loss of revenue to company. Instituted.
• Introduced two technology initiatives as project manager in partnerships with external partners:- Eliminated $225K annually in headcount reduction by implementing automated bidding software system. Oversaw technical.

Eagan, Minnesota, US

• Administered contracts of multiple labor groups. Facilitated and resolved union issues, conducted grievance hearings and reviewed disciplinary cases. Aided Human Resources and business units with employee.
• Generated 28% reduction in labor cost through bankruptcy negotiations with union leaders, focusing primarily on health plan changes and work rules. This restructuring allowed Mesaba to emerge from bankruptcy with a.
• Achieved reconciliation of all four union relationships damaged during bankruptcy proceedings as primary company representative. Identified and resolved issues before they were escalated or became grievances.

Eagan, Minnesota, US

• Oversaw Crew Planning Department with 13 direct reports. Assisted Director with management of staffing model for pilots and flight attendants.
• Participated in grievance hearings with pilots and flight attendant unions.
• Helped in negotiating letters of agreement and understanding for both pilot and flight attendant unions.

US

Analyzed crew pairings to increase operational reliability and reduce pilot / flight attendant costs.

Bs In Aeronautical Studies, Aviation

Criminal Justice / Law Enforcement Administration

Education record