Erma Wright Email & Phone Number

United States

Atlanta, Ga

Partnered with three Regional Vice Presidents, 16 District Managers and field restaurant operations in driving Krystal's core people processes. Primary areas of accountability include Talent Management, Succession Planning, HR Capability building, HR Compliance and Employee Relations.

Atlanta, Ga

Promoted to Strategic HR Business Partner supporting Chief People Officer / People Services and Chief General Counsel / Legal and Legal team. Provided full coverage HR support (e.g. coaching, yearly merit / bonus, employee relations, Performance Management, Succession Planning, Talent and Change management, HR Capability Building, learning and development). Manage legal and compliance issues.• Partnered with HRBP’s and COEs in the development and facilitation of a new Leader Orientation Program, achieving 40% process efficiency through easier accessible tools and a consistent approach to people management.• Strengthened business unit teams and ensured sustainability of action plans by facilitating employee engagement survey, using session feedback, and assisting leaders with development and execution strategy.• Provided operational and strategic HR consultation to each client group, establishing trust within business units.• Consulted with senior leadership on workforce planning, organizational effectiveness, and change management, participating in execution of multi-department restructures.• Facilitated leadership development review calibrations and merit review process discussions with managers, building bench strength that improved organizational effectiveness.

Atlanta, Ga 30346

Provided hands-on full spectrum HR support to Restaurant Operations leadership for 1,750 restaurant employees and corporate field above restaurant leaders including VPs (2), directors (2), area managers (13) supporting 72 restaurants in multiple states (New Orleans, Memphis, Indianapolis, Charlotte). Provided expert skills compliance regulations, recruitment and retention, succession planning, policy, and procedure interpretation, development, and implementation. Managed one direct report (HR Specialist).• Managed investigation and resolution of Code of Conduct violations, disputes, and EEOC charges, reducing risk through employee relations and compliance routines, resulting in 100% compliance in restaurants and corporate Honor Code and EEO / Sexual Harassment training sessions.• Reduced employee relations cases by 30% through in-market training and coaching.• Drove brand performance by leading restaurant focus group and needs analysis, using data to identify gaps and collaborate with HR leadership to design and implement operations competencies and routines, resulting in increased operations scorecard performance and restaurant operating profit.• Facilitated 50+ Employee Engagement survey results feedback and action planning sessions, assisting restaurant leaders with development and execution strategy and increasing employee engagement by 10% for past 2 years.• Participated on cross-functional project team that designed and implemented first formal Onboarding Program for restaurant employees, improving new employee experience, engagement, and retention and increasing productivity.• Received Popeyes “Happy Dance” achievement award in 2015 for outstanding work and contributions in managing employee relations issues and reducing brand litigation risks. Nominated by Chief People Officer and VP, General Counsel.

Atlanta, Ga

Managed full cycle recruiting, staffing, and onboarding for administrative and customer service candidates for temporary and permanent placement. Managed 2 staff recruiters. Handled disciplinary and performance related issues and provided solutions. Ensured local compliance with federal and state employment laws.• Sourced, recruited, and filled over 25 temporary positions weekly lowering the recruiting / staffing time to fill to 1 day.• Received commendation emails from HR officer, regional director and owner for outstanding performance, strengthening branch relationship with corporate clients and increasing satisfaction ratings, retention, and permanent hires.

Woodstock, Ga

Managed business operations including recruiting, customer contracts, scheduling appointments, banking, vendor / supplier account management, training, inventory control, A/R, A/P, weekly payroll processing, and business license renewals. Prepared job proposals and bids to generate new business.• Built strong customer and vendor relationships, increasing customer satisfaction.• Identified new methods and streamlined processes, resulting in reduced operating costs while increasing service.

Atlanta, Ga

Provided full HR Generalist support to 200 corporate employees and SVP of People Services. Managed 2 direct reports. Managed ancillary benefit programs including tuition reimbursement, anniversary recognition, referral bonus, employee relocation, corporate credit card account administration, and leased-car programs.• Led cross-functional project team to revise and develop policies and procedures; redesigned and launched new employee handbooks for restaurant and corporate employees, meeting project deadline and budget restrictions.• Increased employee awareness and productivity through new employee handbook training, ensuring regulatory compliance with federal and state laws and reducing litigation risks for Church’s.• Awarded the 2007 Church’s Chicken Employee of the Month Award of Excellence for outstanding work and project team leadership on completion and roll out of corporate and restaurant employee policy and procedures handbooks for 3.5K corporate and restaurant employees.