Administer training through company Learning Management System (LMS). Establish and facilitate multiple training programs, including New Hire Onboarding, First Time Manager, Customer Service and Leadership Development Programs. Standardize onboarding compliance and new hire training for front line employees. ♦ Flawlessly implemented Leadership Development program utilizing a variety of external vendor courses.♦ Coordinated with outside vendors to sustain implementation of the Learning Management System and other integral training resources.♦ Lead team in the development of new annual performance evaluation template now used throughout the bank.♦ Provided comprehensive project management for multiple committees within the organization.

Provided and implemented training initiatives for 10 banks, 46 locations, and more than 1,000 employees. Partnered with senior management to design and develop a new Leadership Succession Training Program. Introduced online learning and the Learning Management System for compliance training and implemented it statewide. ♦ Created and administered innovative, consistent onboarding program for new hires across 24 locations.♦ Effectively administered Strategic Training Plan for holding company, and was commended for organizational skills.♦ Was recognized as a key participant on project team created to redesign frontline products and culture.

Conducted training classes for managers across all levels of the company. Identified and assessed training needs of employees and the company. Collaborated with managers from all lines of businesses regarding effective ways to coach and motivate teams. ♦ Significantly increased cross-sell ratios through designing of specialized tools and coaching front line managers.♦ Consulted with company leaders on all levels to evaluate critical gaps in employee development.♦ Spearheaded coordination with numerous vendors and consultants, boosting effectiveness of training programs.

Oversaw training for newly hired employees, including tellers and personal bankers in Texas and New Mexico. Handled in excess of $1M training budget for eight training centers in the region. Worked with banking center project management teams, both nationally and internationally, to ensure new employees were trained and ready.♦ Conducted numerous “Train-the-Trainers” workshops across the company prior to use of new training programs ♦ Orchestrated national roll-out of a new training program that expertly utilized outside vendors, and teamed with local training facilitators.♦ Facilitated well-received classes for all levels of associates, including upper level executives.♦ Chosen as Quality Improvement Facilitator for companywide rollout of Six Sigma Greenbelt Project due to superior performance, and proactively managed the project which reduced new hire turnover for the region.