Elaine Dean Email and Phone Number

Considerate Clean is a residential cleaning service I have started. While the company is in its beginnings, I have over 20 years expertise in housekeeping and customer service excellence. I am presently wearing many hats that range from cleaning to marketing to accounting,etc. My vision for Considerate Clean is to provide a residential cleaning service that accommodates clients' unique circumstances and budgets. For example, extended hours for people who may work 2nd or 3rd shifts, short notice appointments, and exclusive pet friendly services. I am confident that together my proven commitment to unsurpassed quality and the adaptation of personalized services, Considerate Clean will exceed the customers' expectations .

As the Quality Assurance Supervisor for Carolina Mornings, my employer has entrusted me with the power to surpass guests' and owners' assumptions about the cleanliness of vacation rentals. I address this responsibility by inspecting properties prior to check ins, correcting deficiencies as I discover them, investigating customer complaints, and assisting in the orientation of new hires. I am a wholehearted disciple of "Don't ask anyone to do something you're not willing to do". With that in mind, I am just as likely to be spotted with a mop and bucket in hand as a laptop and smart phone.

As a teenager cleaning my neighbors' houses, I never imagined I was on a path to a rewarding career in Environmental Services. As the Director of Housekeeping Services for Carolina Mornings, I had the opportunity to be apart of the most exquisite locations and accommodations western North Carolina has to offer. Utilizing a staff of approximately 15 housekeepers, I scheduled departure cleanings, annual deep cleanings, and pre arrival inspections for 100 vacation rentals covering 4 counties. I achieved notable success by raising and maintaining guest satisfaction scores 20 +% in my first 9 months of employment. I was a weekly attendee of management meetings, where department heads collaborated on addressing known obstacles and envisioning opportunities for growth. I negotiated contracts with linen and supply companies while improving staff salaries, effectively setting precedent for the housekeeping department to be profitable.

I managed a staff of over 160 EVS staff on four different sites. I maintained communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning. I aided in the development and implementation of organizational policies and procedures for the facility and medical units. My position was essential in recruiting, hiring, and training of new personnel. Frequently, I consulted with medical and business groups to discuss service problems, responding to community needs, enhancing public relation, coordinating activities, and promoting health programs.

I assigned a staff of 45 their duties and inspected their performance for conformance to prescribed standards of cleanliness. I exercised supervision responsibilities through problem solving and collaboration, independently and as delegated by the EVS Director or EVS Assistant Director. This position required recording data regarding work assignments, personnel actions, and preparation of periodic reports. Coordinating work activities among departments, investigating complaints, and taking corrective action were daily tasks.

I supervised custodial and facility maintenance staff. I was responsible for performing and overseeing minor facility maintenance and repairs. In this position, training staff to the necessary levels was required. I voluntarily assisted in conducting plant wide quality and safety audits to assure compliance with FDA and OSHA standards. I maintained supply inventories, purchased supplies, and negotiated contracts for goods and services.