Jose Guevara Email & Phone Number

Silver Spring

• Created and manage the IT Consulting website “exclusivetechconsulting.com,” which is a second, associated website to the popular and DC/MD/VA focused organization “Exclusive Tech Repairs”
• Manage monthly stock for parts required for the items being repaired and reviews of consultations and repairs
• As team lead, hired associates for sales, organization, social media marketing, and more hands-on computer and cell phone consulting and repairs when the manpower is needed
• Installed new hardware; diagnosed both hardware and software problems, and helped business owners and consumers make best decisions about purchasing new hardware
• Troubleshooted issues with Windows 7-11, Mac OSX, and Linux operation systems
• Setup networks and ensured efficiency of data communication in homes and offices

Washington, District Of Columbia, United States

• This position was with Leidos and assigned to U.S. House of Representatives. Below are some of the roles' duties in detail:
• Provided detailed and extensive consultations for government customers within the U.S. House of Representatives, including staff and members of congress. Consultations were performed for many different types of.
• Created accounts for computer workstations, user login accounts, emails, office issued cellular phones, and mobile devices.
• Assisted users with a wide range of daily computer issues from connecting to their networks, to setting up and installing their monitors, printers, and other connected peripherals on their computers.
• Provided constant support through communication on the phone, email, text for staff using computer applications including, but not limited to, email, Cisco VPN, IQ (Internet Quorum), Zoom, Cisco Webex, Microsoft Office.
• Collaborated with third party computer manufacturers such as HP, Apple, and Dell to ensure that computers would be repaired if the computer was under warranty and a user found an issue that was covered in the warranty..

Washington D.C. Metro Area

Received daily tickets from federally employed VIP’s, research scientists, doctors, and students in the National Institute of Dental and Craniofacial Research (NIDCR) which is an institute within the National Institutes of Health (NIH). Used ticketing system software called “Service Now”.Assisted users with setting up and signing into workstations.

Washington D.C. Metro Area

Picked up daily phone calls from various VIP users whom I was able to assist remotely and on-site with all day-to-day computer issues.Received daily tickets in Remedy from users to properly resolve tickets which were required to be done within and certain time frame.Setup and configured many entirely new user workstations for new government employees and.

Received, repaired, and sent back HP and Dell laptops and desktop PC’s to federal employees across the country with computer issues based on both hardware and software problemsUsed Remedy ticketing system software for requests from federal employees to receive necessary information so our Tier l and Tier ll teams can know exactly what to doWorked in a Tier.

Completed career research for graduating students and Career Service Advisors in KAPLAN’s Career Service DepartmentCompleted administrative duties for career service team and career service managementAssisted in the establishment of network with CAT-5 Ethernet, Coax-Cable, wireless, fiber-optics, and telephone installation in offices and computer labs.