Sayan Mondal Email & Phone Number

Zurich, Switzerland

- 👨‍💻 Supported the HRIS team in optimizing existing processes and rolling out new modules, enhancing.- 👨‍💼 Provided global Workday support, addressing employee, manager, and HR queries, ensuring seamless system operation.- 🔍 Analyzed helpdesk inquiries, identified recurring user problems, and proposed improvements for enhanced HRIS service.- 🛠️ Identified.

Gurugram, Haryana, India

• Act as a liaison between clients and the company, utilizing multilingual skills to facilitate effective communication and understanding of client requirements.
• Apply knowledge of Zoho and Qualtrics platforms to analyze and integrate both systems, delivering tailored solutions that align with the client's specific business needs.
• Assist in the implementation of Zoho and Qualtrics solutions, including configuration and setup, to ensure seamless functionality and user-friendly experiences for clients.
• Utilize multilingual proficiency to manage and translate content, ensuring linguistic accuracy and cultural appropriateness within Zoho and Qualtrics platforms.
• Continuously learn and stay updated on Zoho and Qualtrics features, best practices, and industry trends, actively contributing to the improvement of client workflows and delivering high-quality solutions.

Gurugram, Haryana, India

• Organize and lead training activities, ongoing site coordination, facilitate conference calls and meetings, data collection, and report writing.
• Work and counsel with clients on system and service configuration efforts, product adaptation, andbusiness best practice solutions.
• Build and maintain client relationships throughout consulting engagements and ensure customersatisfaction.
• Provide both large group and individualized training and coaching in support of basic and advanced skills.
• Oversee formal hand-off of the system and operational services to other departments/clients.

Kolkata, West Bengal, India

• Optimized work readiness with organized tools and spaces.
• Maintained knowledge of benefits claims processing, claims principles, purchased terminology, and procedures according to AAI regulations.
• Tracked and maintained records for the Human Resource department.
• Use NATS Portal for various operations i.e. Claim Student Stipend, Update student Status, Hiring for new batch FY 2021-22, for all Eastern Region.
• Prepare attendance sheet to all 52 Apprentice for Internal Finance Department to Stipend Release.

Kolkata, West Bengal, India

• Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about plans.
• Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy, and communications planning.

Ahmedabad, Gujarat, India

• Created engineering documentation, including manufacturing processes, equipment specifications, and change notices.
• Decreased in-house production issues by establishing and coordinating sub-contracting and outsourcing requirements and processes.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge-base.

Bachelor Of Technology - Btech, Electrical Engineering, Cum Laude, Ranked In The Top 20% Of University And Affiliated Colleges

Diploma, Electrical And Electronics Engineering, First Class

JIS College of Engineering - West Bengal State Council of Technical Education