Sayan Mondal Email & Phone Number

Zurich, Switzerland

- 👨‍💻 Supported the HRIS team in optimizing existing processes and rolling out new modules, enhancing.- 👨‍💼 Provided global Workday support, addressing employee, manager, and HR queries, ensuring seamless system operation.- 🔍 Analyzed helpdesk inquiries, identified recurring user problems, and proposed improvements for enhanced HRIS service.- 🛠️ Identified and resolved issues with HRIS systems and processes, ensuring smooth functionality.- 📊 Produced monthly/quarterly reports, presenting data findings such as HR KPIs and attrition reports to the Leadership team.- 📢 Supported HRM activities through regular communication updates on intranet, internet, and other platforms.- 📝 Contributed to HRIS/WD release management communication and updated training documentation.

Gurugram, Haryana, India

• Act as a liaison between clients and the company, utilizing multilingual skills to facilitate effective communication and understanding of client requirements.• Apply knowledge of Zoho and Qualtrics platforms to analyze and integrate both systems, delivering tailored solutions that align with the client's specific business needs.• Assist in the implementation of Zoho and Qualtrics solutions, including configuration and setup, to ensure seamless functionality and user-friendly experiences for clients.• Utilize multilingual proficiency to manage and translate content, ensuring linguistic accuracy and cultural appropriateness within Zoho and Qualtrics platforms.• Continuously learn and stay updated on Zoho and Qualtrics features, best practices, and industry trends, actively contributing to the improvement of client workflows and delivering high-quality solutions.

Gurugram, Haryana, India

• Organize and lead training activities, ongoing site coordination, facilitate conference calls and meetings, data collection, and report writing.• Work and counsel with clients on system and service configuration efforts, product adaptation, andbusiness best practice solutions.• Build and maintain client relationships throughout consulting engagements and ensure customersatisfaction.• Provide both large group and individualized training and coaching in support of basic and advanced skills.• Oversee formal hand-off of the system and operational services to other departments/clients.

Kolkata, West Bengal, India

• Optimized work readiness with organized tools and spaces.• Maintained knowledge of benefits claims processing, claims principles, purchased terminology, and procedures according to AAI regulations.• Tracked and maintained records for the Human Resource department.• Use NATS Portal for various operations i.e. Claim Student Stipend, Update student Status, Hiring for new batch FY 2021-22, for all Eastern Region.• Prepare attendance sheet to all 52 Apprentice for Internal Finance Department to Stipend Release.

Kolkata, West Bengal, India

• Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about plans.• Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy, and communications planning.

Ahmedabad, Gujarat, India

• Created engineering documentation, including manufacturing processes, equipment specifications, and change notices.• Decreased in-house production issues by establishing and coordinating sub-contracting and outsourcing requirements and processes.• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge-base.

Bachelor Of Technology - Btech, Electrical Engineering, Cum Laude, Ranked In The Top 20% Of University And Affiliated Colleges

Diploma, Electrical And Electronics Engineering, First Class

JIS College of Engineering - West Bengal State Council of Technical Education