Vice President - Digital Product Management
CurrentLeads product vision, strategy, roadmap, and operations of digital products for mission critical Risk Decision Engine & Case Management System supporting Card & Line of Credit products across Consumer & Commercial businesses contributing to growth targets while keeping credit and fraud losses to the industry best!Prior responsibilities included leading agile & low-code transformation across all credit & fraud risk capabilities, including Underwriting, Fulfillment, Collections, Authorization, Authentication, Eligibility & Risk Organized Data layer products globally across consumer & commercial lines of business.๐๐จ๐ญ๐๐๐ฅ๐ ๐๐๐๐จ๐ฆ๐ฉ๐ฅ๐ข๐ฌ๐ก๐ฆ๐๐ง๐ญ๐ฌ:โ Modernization of risk business engine and case management system to scalable cloud platform to utilize real-time data, state-of-the-art machine learning models, and low-code development patterns to reduce credit losses and support double-digit growth.โ Launch of multiple state-of-art innovative capabilities that won the prestigious Edward P. Gilligan Award for Innovation - Financial Relief Products to provide flexible payment plans during the COVID-19 outbreak, Bank Based Underwriting for New Accounts & Limit Management Products, and Risk Eligibility for Kabbage Business Line of Credit.โ Envisioned and led charter for Product Operations to improve operational efficiencies and product health. โ Envisioned & executed multiple strategies like Low Code, Rules & Workflow Globalization, Controlled Ramp-ups, Data Freshness & Lean deployment practices to improve technical KPIs around speed-to-market, maintainability, efficiency, performance, SLAs & more.โ Envisioned and led the colleague engagement charter for the entire business unit to solve Work-Life Balance, Career & Leadership Development, Simplifying Processes & more, which led to up to a 10% increase in YoY colleague satisfaction survey, thus contributing to attracting & retaining quality talent for providing excellent products to our customers.
