Robert I. Email & Phone Number

New York, Ny

Yonkers, New York

Greater New York City Area

Diagnose, troubleshoot, and resolve hardware, software, or other system problems, and replace defective components when necessaryInstall and perform repairs to hardware, software, or peripheral equipment, following design or installation specificationsGeneral Desktop support utilizing HEAT ticketing systemMobile device management, facilitating, installing, and troubleshooting AirWatch enrollment for deployment to over ten thousand users

Maintain network systems by installing, repairing, testing, programming, and upgrading coaxial and UTP infrastructure with the use of meters and hand toolsPerform preventative maintenance and repairs by troubleshooting network issues including RF signal, physical infrastructure, software, hardware, and by working with customersAnalyze and optimize Wi-Fi networks utilizing JDSU WiFi Advisor

Assist BNY Mellon IT department with office relocation for over 5,000 employeesDeploy complete workstations in cubicles, private offices, and conference roomsEfficiently manage network infrastructure at workstationsSoftware wipe hard drives with DoD 5220.22-M pattern utilizing WipeDrive Enterprise GUI and CLIPhysical data destruction via HD-2 Hard Drive & Tape Degausser

Addressed customer inquiries by telephone to provide information about New York City's government and non-emergency servicesGathered information from customers to generate complaints within various city agenciesProbed callers to determine accuracy of information, directed calls to the proper services, and transferred emergency calls to 911Completed content forms to inform the city of information that was missing from the city's database based on customer’s request

Greater New York City Area

Attend or participate in conferences, community events, business events, and promotional events related to sustainability. Establish rapport with key decision makers at various green sector organizations.Create, track, and analyze marketing strategies and their effectiveness. Submit and post opportunities to various internet outlets including but not limited to email lists, job posting sites and newsletters. Update and maintain social networking outlets to reflect current marketing strategies. Identify and create new marketing channels as well as effectively utilize existing marketing channels. Design new and update existing promotional materials.

Installed, maintained, and serviced residential networks, telecommunications, and audiovisual services Installed, inspected, programmed and tested network infrastructure on both sides of demarcation pointInstalled ISP DOCSIS cable modems for online and VoIP services and provisioned equipment through web interfaceInterconnected VoIP services with existing network infrastructureTrained new employees to become installation and service techniciansAcquired and maintained high percentage rate of completed tasks with no customer call backTravel to customers' premises to install, maintain, or repair audio and visual electronic reception equipment and accessoriesMeasured signal strength at demarcation point and on site using electronic test equipmentProvided customer education

New York, Ny

Met with clients and other professionals to review and sign documents.Reconciled bank statements.Corresponded with clients via email, phone, fax, and postal mail.Filed legal documents with court clerks.

Comptia Network+ And Comptia A+ Certifications, Information Technology

Computer Network and Computer Repair Technician Training: A comprehensive I.T. curriculum, incorporating a unique combination of formal.

A+

Ged, General Education

Activities and Societies: Graduated Platoon Leader. Completed over 500 hours of community service, helping neighboring communities.