Prag Shah Email and Phone Number
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My career and business growth contributions are an intentional combination of business and personal interests --> thus leveraging the "whole me".| DRIVING GROWTH & “REINVENT THE BICYCLE WHILE RIDING IT” | As a Consumer & B2BC business leader, that phrase summarizes what I offer as a strategic-operator driving global P&L growth (revenue, EBITDA), innovation/transformation, end-to-end guest/customer experience, and several cross-functional disciplines — sales, marketing, product, digital, operations. Leadership experiences through multiple economic cycles and contexts across PE-owned, VC-backed start-ups, and publicly-traded companies. | HOW I DRIVE VALUE-CREATION | • Driving Growth: Revenue, EBITDA, & Cash Flow • Scaling Go-To-Market: Sales, Marketing, Product • Leading Digital, Business, and Cultural Transformations • Elevating End-to-End-Customer Experiences • Executing & Integrating Cross-functionally |“PHY-GITAL” |Skills at the unique intersection of in-person, physical services of human experiences + digital and emerging technologies. These can be leveraged into a variety of other settings where the human experience is key.• Hospitality/leisure cruise ships, mountain resorts, restaurants, education learning centers, retail stores+• E-commerce, mobile, IoT, software, CRM, data, and AI| GLOBALIST |Extensive cross-cultural, international experiences leading 20+ nationalities with offices/teams in North America, South America, Europe, and Asia. Lived & worked in Japan for several years as Global President, Rosetta Stone. | PERSONAL |Visual Creativity:Coupled with my ‘left-brained’ business skills, I am literally a left-handed, ‘right-brained’ visual Artist: - Photographer / visual “storyteller”- Artwork and Interior Design- Mixologywww.studiosinternationale.comOutdoor Enthusiast:Travel, SkiingLet’s connect and explore how we may uniquely benefit each other -Prag(e) prag.shah@mac.com
Claremont Mckenna College
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Director And Special Faculty - Robert Day Scholars ProgramClaremont Mckenna CollegeLos Angeles, Ca, Us
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Consumer Growth/Gtm Leader [Exploring Full-Time Role + Active Fractional Advisor]Apex Guidance Group, Llc. 2023 - PresentParallel paths: 1] Exploring Full-Time Operational Role in small or large companies 2] + performing Interim Fractional/Advisory engagements driving P&L growth / Go-to-Market (GTM) / customer experience / innovation across both hospitality-travel-leisure and digital-tech sectors.Relocatable and/or extended travel, including international. #onoSelect Advisory includes: • GOBEL GROUP [Board, Fractional, + M&A Committee -- with recent successful PE- exit] • SOLOTRVLR • EYOS EXPEDITIONS • CHEFS-À-PORTER • HEYROSIE.AI • MOTIVPT• LEVEL 5 PARTNERS • TRAVELSTAFF• (confidential luxe retailer) / Los Angeles• STARTUPSTAGE.APP• + HARVARD INNOVATION LABS [Venture Advisor, Expert Office hours, Venture Pitch Judge] -
Group Vice President - Food/Beverage/Dining & Coe TransformationVail Resorts 2021 - 2022Broomfield, Co, UsDuring COVID….World’s largest mountain resort company; $2B revenue; 40+ resorts; publicly-traded (NYSE: MTN).Recruited into a newly created role to drive P&L, operational transformation, and improve guest experience. Reporting to the President with responsibility for managing and growing $200M+ P&L, across 300+ food and beverage (F&B) venues and 4,000 staff driving operations, Guest Experience, and sustainability initiatives. • Drove transformation and optimization of first centralized ancillary revenue line, resulting in revenue/RPT and EBITDA growth (vs. Pre-COVID) across 34 North America ski resorts. • Launched first on-mountain, F&B digital services (mobile, kiosks, & POS) transforming guest and staff experiences.[2020+, Certified PSIA Ski Instructor; part-time guest-facing lessons] -
Global Head - Innovation & Customer ExperiencePrincess Cruises Apr 2019 - Jun 2020Santa Clarita, California, UsDisrupted/shuttered by COVID RIF….Premiere cruise line with $4B in revenue; 17 ships; 2M guests; across 100 countries. Marquis brand within the worlds’ largest leisure company, publicly-traded Carnival Corporation (NYSE: CCL).Prior to/during pandemic worldwide industry shutdown, reporting directly to the President, responsible for spearheading operations, end-to-end Guest/Customer experience transformation initiatives for the cruise line. As leader of operational transformation, accountable to drive change across numerous functional departments to help drive revenue yield, operational deployment, and guest experience. Directed cross-functional change management and complex operations across HQ groups and global ship-board teams. Drove global operations via direct team of 20+ nationalities; front-line teams from 60+ countries. • Through rapid operations transformation across thousands of employees, drove measurable lift in core KPI’s: mature ticket revenue yields, onboard revenue, guest NPS (Net Promotor Score), and market awareness.• Scaled Princess MedallionClassTM connected experiences by integrating hospitality physical services with digital, IoT, mobile innovations and revamping operational processes. -
Transition PresidentWealthengine Feb 2018 - Apr 2019New York, Ny, UsAn ML-AI data services company for luxury consumer brands and non-profits backed by PE- and VC- investors.Recruited by a private-equity board member as an interim executive to drive rapid operational turnaround and growth for this $20M, B2B SaaS, ML/AI analytics company serving high-end, luxury consumer brands and philanthropic organizations —seeking HNW/UHNW clients.Led entire company P&L, B2B sales, marketing, customer success, and operations.• Delivered significant turnaround of revenue and EBITDA margin growth after prior 3 years of flat performance. -
Coo And CeoZubie Jun 2014 - Oct 2017Bloomington, Minnesota, UsStart-up formed by several venture capital entities. Innovative Consumer and B2B2C company delivering automobile driver safety services via mobile, IoT, and custom data services for general consumers, small fleets, insurance carriers, and automotive dealerships.As COO -- overall P&L leader, drove sales, marketing, operations; launched in USA and Germany; business/market entry planning for UK, Spain, Italy, Brazil, and other countries. As CEO -- reporting to board of directors, responsible for strategy and all operations. Drove M&A due diligence, capital raises, and investor roadshows in USA and Europe. • Expanded revenue from early launch $0.5M to $9M across USA and Germany; EBITDA growth toward profitability.• Surpassed 100K platform subscribers. -
President - Global Consumer MarketsRosetta Stone 2011 - 2014Arlington, Virginia, UsWith private equity firms ABS Capital Partners and Norwest Equity Partners, Rosetta Stone’s IPO was in 2009 [NYSE: RST]. With $250M in revenue, Rosetta Stone provides software-based language learning solutions and physical language learning centers.Reported to the CEO and while based in Tokyo, Japan, led $210M global P&L and transformation for all consumer markets. Responsible for 800+ multi-cultural employees, offices, partnerships, retail, marketing, HR, finance, and operations in nine countries across US, EMEA, Asia, and South America.• Drove 12% core revenue growth, $20M+ EBITDA growth, and 9% points EBITDA margin expansion. • Transformed global business from boxes at retail to E-commerce and digital subscriptions. -
Svp & Gm - E-CommerceNetwork Solutions 2009 - 2011Jacksonville, Florida, UsPrivate equity-backed General Atlantic portfolio company. Network Solutions is a $250M company and market leader in websites, digital marketing services, and E-commerce competing with GoDaddy.com.Reporting to the CEO, was recruited to drive the growth and exit of this private equity-backed online services company with 3M active customers. Responsible for largest P&L representing over 80% of the company’s total revenue.• Grew $200M revenue base 8% and stronger cash flow after previous three-year decline.• Executed deal with a six-person core M&A team, yielding $600M and 9X EBITDA multiple exit to publicly-traded online services company, Web.com Group [NASDAQ: Web]. -
CeoMobilians Co., Ltd. 2007 - 2008Seoul, KrBased in Washington, D.C., the company was a new venture in B2B2C mobile/internet payments as the international subsidiary of South Korea publicly-traded company KG Mobilians Co [KOSDAQ exchange].Reporting to the Board of Directors in Seoul, as CEO developed US and European operating plan and initial partnerships. The entity shuttered during the 2008 financial crisis. -
Vp Roles: E-Commerce | Innovation | Customer Operations + Chief Of Staff To CeoSprint Jun 1996 - Feb 2007Overland Park, Kansas, UsPublicly-traded telco [NYSE: FON, NYSE: PCS, NYSE: S], during tenure Sprint built a new mobile company rapidly scaling and achieving $10B in revenue faster than any other company in US history. First nationwide 100% digital wireless carrier in USA. [T-Mobile acquired Sprint in 2020] -
Vice President - Corporate Strategy & InnovationSprint 2004 - 2007Overland Park, Kansas, UsSelected by the CEO to build and drive an innovation program with the CXO team, business units, and external partners. Spearheaded cross-disciplinary, 80-person innovation team driving several incubators and launched new services. Concurrently co-led the 60,000-employee Sprint-Nextel merger across 20 operational integration teams.
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Vice President - Customer & Retail Store OperationsSprint 2002 - 2004Overland Park, Kansas, UsScaled and improved processes and tools across 20 global call centers and 3,000 company-owned retail stores serving 18M active subscribers. Drove $275M incremental CRM-based revenue while improving lifetime-value (LTV) and customer satisfaction.
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Vice President & Gm - E-Commerce DivisionSprint 2000 - 2002Overland Park, Kansas, UsReporting directly to the Chief Marketing Officer, managed online sales, marketing, user interface/user experience (UI/UX) design, software development, and external partners. Created entrepreneurial, holistic, internet business unit to design, launch, and grow new consumer-facing mobile services. Grew E-commerce sales, service, and marketing channels with 15M subscribers, 325 employees, and a $50M budget. Doubled revenue of $140M and 5X online services transactions (Sprint.com grew into the global top 125 most visited websites).
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Chief Of Staff To Chairman & Ceo | Sr. Director Retail Sales | Director MarketingSprint 1996 - 2000Overland Park, Kansas, Us
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Aerospace EngineerNasa Goddard Space Flight Center 1990 - 1994Greenbelt, Md, Us
Prag Shah Skills
Prag Shah Education Details
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Harvard Business SchoolMaster Of Business Administration - Mba -
The George Washington UniversityAerospace Engineering
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The George Washington UniversityMechanical Design Engineering
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Cornell UniversityCertificate Program [2020-2021]
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The University Of British Columbia[Self-Study Courses / 2017 - Current]
Frequently Asked Questions about Prag Shah
What company does Prag Shah work for?
Prag Shah works for Claremont Mckenna College
What is Prag Shah's role at the current company?
Prag Shah's current role is Director and Special Faculty - Robert Day Scholars Program.
What is Prag Shah's email address?
Prag Shah's email address is pr****@****mac.com
What is Prag Shah's direct phone number?
Prag Shah's direct phone number is +157124*****
What schools did Prag Shah attend?
Prag Shah attended Harvard Business School, The George Washington University, The George Washington University, Cornell University, The University Of British Columbia.
What are some of Prag Shah's interests?
Prag Shah has interest in Environment.
What skills is Prag Shah known for?
Prag Shah has skills like Strategy, Start Ups, Strategic Planning, E Commerce, Product Marketing, User Experience, Product Management, Mobile Devices, Management, Strategic Partnerships, Mergers And Acquisitions, Marketing.
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