Prag Shah Email & Phone Number

Los Angeles, Ca, Us

Parallel paths: 1] Exploring Full-Time Operational Role in small or large companies 2] + performing Interim Fractional/Advisory engagements driving P&L growth / Go-to-Market (GTM) / customer experience / innovation across both hospitality-travel-leisure and digital-tech sectors.Relocatable and/or extended travel, including international. #onoSelect Advisory includes: • GOBEL GROUP [Board, Fractional, + M&A Committee -- with recent successful PE- exit] • SOLOTRVLR • EYOS EXPEDITIONS • CHEFS-À-PORTER • HEYROSIE.AI • MOTIVPT• LEVEL 5 PARTNERS • TRAVELSTAFF• (confidential luxe retailer) / Los Angeles• STARTUPSTAGE.APP• + HARVARD INNOVATION LABS [Venture Advisor, Expert Office hours, Venture Pitch Judge]

Broomfield, Co, Us

During COVID….World’s largest mountain resort company; $2B revenue; 40+ resorts; publicly-traded (NYSE: MTN).Recruited into a newly created role to drive P&L, operational transformation, and improve guest experience. Reporting to the President with responsibility for managing and growing $200M+ P&L, across 300+ food and beverage (F&B) venues and 4,000 staff driving operations, Guest Experience, and sustainability initiatives. • Drove transformation and optimization of first centralized ancillary revenue line, resulting in revenue/RPT and EBITDA growth (vs. Pre-COVID) across 34 North America ski resorts. • Launched first on-mountain, F&B digital services (mobile, kiosks, & POS) transforming guest and staff experiences.[2020+, Certified PSIA Ski Instructor; part-time guest-facing lessons]

Santa Clarita, California, Us

Disrupted/shuttered by COVID RIF….Premiere cruise line with $4B in revenue; 17 ships; 2M guests; across 100 countries. Marquis brand within the worlds’ largest leisure company, publicly-traded Carnival Corporation (NYSE: CCL).Prior to/during pandemic worldwide industry shutdown, reporting directly to the President, responsible for spearheading operations, end-to-end Guest/Customer experience transformation initiatives for the cruise line. As leader of operational transformation, accountable to drive change across numerous functional departments to help drive revenue yield, operational deployment, and guest experience. Directed cross-functional change management and complex operations across HQ groups and global ship-board teams. Drove global operations via direct team of 20+ nationalities; front-line teams from 60+ countries. • Through rapid operations transformation across thousands of employees, drove measurable lift in core KPI’s: mature ticket revenue yields, onboard revenue, guest NPS (Net Promotor Score), and market awareness.• Scaled Princess MedallionClassTM connected experiences by integrating hospitality physical services with digital, IoT, mobile innovations and revamping operational processes.

New York, Ny, Us

An ML-AI data services company for luxury consumer brands and non-profits backed by PE- and VC- investors.Recruited by a private-equity board member as an interim executive to drive rapid operational turnaround and growth for this $20M, B2B SaaS, ML/AI analytics company serving high-end, luxury consumer brands and philanthropic organizations —seeking HNW/UHNW clients.Led entire company P&L, B2B sales, marketing, customer success, and operations.• Delivered significant turnaround of revenue and EBITDA margin growth after prior 3 years of flat performance.

Bloomington, Minnesota, Us

Start-up formed by several venture capital entities. Innovative Consumer and B2B2C company delivering automobile driver safety services via mobile, IoT, and custom data services for general consumers, small fleets, insurance carriers, and automotive dealerships.As COO -- overall P&L leader, drove sales, marketing, operations; launched in USA and Germany; business/market entry planning for UK, Spain, Italy, Brazil, and other countries. As CEO -- reporting to board of directors, responsible for strategy and all operations. Drove M&A due diligence, capital raises, and investor roadshows in USA and Europe. • Expanded revenue from early launch $0.5M to $9M across USA and Germany; EBITDA growth toward profitability.• Surpassed 100K platform subscribers.

Arlington, Virginia, Us

With private equity firms ABS Capital Partners and Norwest Equity Partners, Rosetta Stone’s IPO was in 2009 [NYSE: RST]. With $250M in revenue, Rosetta Stone provides software-based language learning solutions and physical language learning centers.Reported to the CEO and while based in Tokyo, Japan, led $210M global P&L and transformation for all consumer markets. Responsible for 800+ multi-cultural employees, offices, partnerships, retail, marketing, HR, finance, and operations in nine countries across US, EMEA, Asia, and South America.• Drove 12% core revenue growth, $20M+ EBITDA growth, and 9% points EBITDA margin expansion. • Transformed global business from boxes at retail to E-commerce and digital subscriptions.

Jacksonville, Florida, Us

Private equity-backed General Atlantic portfolio company. Network Solutions is a $250M company and market leader in websites, digital marketing services, and E-commerce competing with GoDaddy.com.Reporting to the CEO, was recruited to drive the growth and exit of this private equity-backed online services company with 3M active customers. Responsible for largest P&L representing over 80% of the company’s total revenue.• Grew $200M revenue base 8% and stronger cash flow after previous three-year decline.• Executed deal with a six-person core M&A team, yielding $600M and 9X EBITDA multiple exit to publicly-traded online services company, Web.com Group [NASDAQ: Web].

Seoul, Kr

Based in Washington, D.C., the company was a new venture in B2B2C mobile/internet payments as the international subsidiary of South Korea publicly-traded company KG Mobilians Co [KOSDAQ exchange].Reporting to the Board of Directors in Seoul, as CEO developed US and European operating plan and initial partnerships. The entity shuttered during the 2008 financial crisis.

Overland Park, Kansas, Us

Publicly-traded telco [NYSE: FON, NYSE: PCS, NYSE: S], during tenure Sprint built a new mobile company rapidly scaling and achieving $10B in revenue faster than any other company in US history. First nationwide 100% digital wireless carrier in USA. [T-Mobile acquired Sprint in 2020]

Overland Park, Kansas, Us

Selected by the CEO to build and drive an innovation program with the CXO team, business units, and external partners. Spearheaded cross-disciplinary, 80-person innovation team driving several incubators and launched new services. Concurrently co-led the 60,000-employee Sprint-Nextel merger across 20 operational integration teams.

Overland Park, Kansas, Us

Scaled and improved processes and tools across 20 global call centers and 3,000 company-owned retail stores serving 18M active subscribers. Drove $275M incremental CRM-based revenue while improving lifetime-value (LTV) and customer satisfaction.

Overland Park, Kansas, Us

Reporting directly to the Chief Marketing Officer, managed online sales, marketing, user interface/user experience (UI/UX) design, software development, and external partners. Created entrepreneurial, holistic, internet business unit to design, launch, and grow new consumer-facing mobile services. Grew E-commerce sales, service, and marketing channels with 15M subscribers, 325 employees, and a $50M budget. Doubled revenue of $140M and 5X online services transactions (Sprint.com grew into the global top 125 most visited websites).

Overland Park, Kansas, Us

Greenbelt, Md, Us

Master Of Business Administration - Mba

M.S., Aerospace Engineering

B.S., Mechanical Design Engineering

Hospitality Management, Certificate Program [2020-2021]

Sustainability, Climate Change, Eco-Tourism, [Self-Study Courses / 2017 - Current]