• Managed a portfolio of 113 participants, including banks, microfinance institutions, MNOs, and fintechs, driving engagement and growth.• Oversaw a stock of 250,000 holograms in collaboration with accounting and the supplier G+D (Spain), ensuring seamless inventory control and timely distribution.• Executed sales of holograms to over 10 card manufacturers and personalizers, including IDEMIA, DZCARD, SELP, and THALES.• Led international certification audits for card manufacturers in China, including XH SMART TECH and GOLDPAC.• Facilitated partnerships with global issuers such as MASTERCARD and VERVE.• Accelerated membership growth, onboarding 13 new fintechs, 1 payment institution (WAVE), and 1 money transfer company (WAFACASH) within two years.• Contributed to the certification of two software providers (CAGECFI and CESD) at GIMAC.• Spearheaded the launch of digital banking projects for key players, including AFRILAND FIRST BANK, BICEC, and WAVE, as well as projects for payment institutions in Gabon.• Expanded transaction volumes by implementing training programs and workshops focused on financial inclusion and digital services.• Formulated tailored solutions for members' needs in collaboration with senior management, including drafting NDAs, MOUs, and commercial offers.• Advised on strategy for business plans and digital product development, supporting members' growth.• Streamlined billing operations for services and annual fees, enhancing financial transparency.• Promoted GIMAC’s offerings through industry events, forums, and targeted outreach across the CEMAC region and beyond.• Built strategic relationships with card manufacturers, global issuers, and banking solution providers to optimize service quality.• Drove ecosystem growth by guiding new entrants through administrative and financial processes, ensuring seamless integration into GIMACPAY.

As a Customer Relationship & Collections Manager, I am responsible for managing the overall credit portfolio within the branch, implementing group savings and loan policies and procedures. I am also responsible for monitoring the achievement of operating objectives related to solidarity credit and supervising the activities of the loan officers and Customer Relationship Officers assigned to it.• Develop and retain a portfolio of more than 1 000 clients of the Company • Manage a portfolio of more than 500 million in outstanding loans • Grant loans to clients after a relevant financial analysis of their activities• Proceed to the collection of loans and fight against all situations likely to cause unpaid loans • Increase monthly the outstanding loans by 10% and keep the portfolio at risk below 5%.• Supervise and train a team of 05 Customers Relationship Officers • Evaluate the creditworthiness and risk of over 40 loan applications each month • Investigate and visit more than 10 clients each week in the field • Train 50 clients each week in the management of their Income Generating Activities (IGA) • Conduct field studies to assess the relevance, sustainability and economic viability of IGAs • Establish databases and reports on the IGAs' operating patterns and value chains • Develop marketing and sales action plans to increase awareness of the IGA credit• Plan and implement the recovery plan for difficult debts

Develop, coordinate and supervise all actions related to portfolio monitoring, financing, promotion and marketing of Agr-Credit.• Designed and implemented the strategic action plan of the Ag-Credit department - Set objectives and priorities for the department and relay the necessary information to the General Manager • Supervised the day-to-day management of the Ag-Credit department's activities • Carried out and ensured the follow-up of the commercial animation of the Ag-Credit department's activities within and outside of Microfinance • Carried out the periodic reporting of the Ag-Credit department • Monitored the evolution of the analysis levels and the Ag-Credit risks • Ensured the review of the credit files of the Credit-Agr Relationship Managers and ensure their follow-up • Acted as an interface between the client and Microfinance • Supervised the activities of customer reminders and amicable collection of overdue debts • Provided in-house training to sales staff and Customer Relationship Managers • Conducted training sessions for clients on entrepreneurship, management and financial education • Ensured communication with the team to ensure consistency between the business strategy and the sales objectives of the Ag-Credit

• Develop the project charter, scope, budget and risk map • Define the project organization (human and material resources, schedule, tasks)• Define project monitoring indicators and provide deliverables at each project milestone• Supervise and control the execution of the tasks of 05 project actors • Conduct more than 10 client observation studies and provide summary reports• Plan and participate in IGA studies at the level of large state markets• Define and manage the strategic and operational marketing plan • Ensure that the budget allocated to each project line is not exceeded

• Increased credit portfolio each month by 20% and analyze more than 10 credit applications• Maintained the portfolio lower the risk than 5% each for 13 months• Resolved customer’s complaints who reduced disputes and overdue credit• Developed and retain the company's client portfolio• Ensured weekly training of customers in financial literacy• Brought at least 20 new customers each month to the Company• Ensured the collection of receivables• Have a portfolio at risk of less than 5% each day• Facilitated client meetings and general assemblies• Reported daily to the supervisor the state of the client and credit portfolio

• Directed and managed more than 100 clients and prospects per day • Developed the company's client and credit portfolio by opening more than 10 accounts each week • Proceeded to the daily collection of funds • Performed more than 100 cash transactions daily (withdrawals and deposits) • Monitored the issuance and delivery of more than 500 electronic payment cards using a database

• Increased and retain the customer portfolio• Followed the collection of receivables• Increase the quality of the client portfolio with a portfolio at risk less than 5%.• Ensured a 10% growth of the portfolio each month

• Welcomed and oriented foreign workers and managers from different nationalities and departments of the company (Transportation, Accommodation in Staff Houses, Villas, or in Hotels)• Organized reservations and payment of hotels. • Arranged reservations and payment of flight tickets • Process hotel invoices and purchase supplies • Managed the Company's car fleet• Supplied (Fuel, drinking water and necessary materials) • Solved problems of the Staff Houses and villas. • Collaborated with the cleaners for the maintenance of the base and the Staff Houses and villa (Management of all the cleaners of the company)

• Managed Intermediaries insurance companies clients Portfolio • Ensured clients claims are solved in a personalized way• Developed the Agency's client portfolio in a daily basis• Processed and controlled insurances intermediaries 'production• Prospected for new clients in a specific geographical area• Increase the loyalty of the Agency's clientele• Provided each client with a personalized insurance solution, adapted to his situation and needs• Updated customer files in a daily basis