• Resolve problems related to network connectivity as well as problems associated with software errors.• Investigate reported issues and walk customers through protocols to rule out problems.• Document all issues and generate reports detailing common issues.• Provide company with data migration services.• Assist in troubleshooting user problems relating to program system issues, Apple and android phones, answer telephone based inquiries of technical or complex nature from customers regarding the company’s product.• Provide User training.

• Created custom mobile application using native technologies as per client specifications• Consistently met deadlines and requirements for all production work orders.• Provided continued maintenance and development of bug fixes for mobile application.• Involved in all aspects of the application development lifecycle from research and planning through deployment and post-launch support.

• Collaborated to develop, code and manage Christian Lyfe Application.• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.• Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.• Provide technical assistance and support for incoming queries and issues related to computer systems, software.• Plan and assist team in providing end user documentation and training.• Manage mobile application development project.