Jonathan Melanson, Mba Email & Phone Number

Portland, Me, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Portland, Me, Us

Portland, Me, Us

Portland, Me, Us

Portland, Me, Us

Portland, Me, Us

Chicago, Il, Us

In these roles, I was responsible for reducing delinquency levels and increasing receivable recovery through detailed collections analysis, and frequently performed above expectations in departmental analysis. By developing and implementing new sales compensation plans, I succeeded in increasing sales by personally driving and directing those plans. Trusting in my judgment, the company had me assist in the design, implementation, and use of corporate resource information repositories, databases, decision support tools, strategies, processes, procedures and reports to ensure accurate financial reporting.I facilitated, tracked, analyzed, and reported marketing initiatives in order to increase the company’s receivable growth. In addition to being responsible for reviewing, updating, and implementing compliance initiatives in the areas of Red Flag, Reg. B, Adverse Action, FCRA, money laundering, and the FDCPA, I oversaw compliance initiatives in areas such as fair lending, Safeguarding, Adverse Action, Privacy, Customer Identification, and OFAC. Through the development, construction, and implementation of the Safeguarding Program, I reduced both companies consumer exposure.Key Achievements• Promoted four times within seven years due to excellence in performance, self-starting initiatives, and driving the company forward through application of skills and education• Reduced annual sales expenses by 25% through the meticulous analysis of the company’s monthly profit and loss statements• Increased sales by 15% by personally overseeing, developing, monitoring, and implementing new sales compensation plans• Raised performance for the best six month stretch in company history, collecting over one million dollars per month at an average current rate of 94%• Set a Maine state record with the Lee Auto Malls,Lee Cars and Lee Credit Express departments with over 10,000 units sold in 2014

I completed comprehensive analysis of complex data to identify and report on current trends and areas of improvement and worked collaboratively to increase efficiency and performance in credit and collections. I was accountable for the detailed completion of bank reconciliations, accounts payable entries, accounts receivable entries, and cash entries, and I performed a full range of professional resource analyst assignments with a considerable amount of freedom to use my independent judgment in making vital decisions in carrying out assignments that had significant impact on the company’s services. Key Achievement• Designed and managed databases of employee activity in multiple departments which led to an increased cash flow of up to one million dollars per month and placed us first within our 20 Group

Acting as the main contact between the company and its clients, I built relationships with clients in order to maintain their accounts and kept in regular contact with the company’s client base. I provided personal and detailed customer service in person, over the phone, and via email, negotiating payment plans, extensions, and modifying loans in order to meet the needs of both clients and the company. In order to ensure customer satisfaction, I followed up with clients after performing the services to ensure that their needs were being met. In doing so, I established a large number of long-term clients for the company and held up the company’s high standard of service. In cases where accounts entered delinquency, I increased the bottom line for the company by skip tracing and locating debtors, reducing the number of charge-offs and lowering the amount of debt otherwise unlikely to be collected.

Toronto, Ontario, Ca

In my roles at TD Bank, I negotiated and secured payment agreements, plans, settlements, or short sales with customers that satisfied their needs and the objectives of the company and reduced the level of delinquent accounts. This was achieved by lowering the total number of charge-offs by performing extensive customer skip-tracing with advanced methods and internet tools. I also reviewed and collected delinquent accounts for repossession or declaration in cases where the accounts were in advanced levels of delinquency and increased the bottom-line profits of the company by recovering charged-off funds. While doing all this, I was also managing over 1,000 accounts and monitoring them for amounts of debt otherwise unlikely to be collected.While acting in these roles, I was also the direct link between the company and its clients; as the initial point of contact for many customers, I was the “face” of the company to thousands of people due to being the first person they talked to with a question or concern. This role taught me many of my high-level office abilities, in addition to advanced computer and telephone communication skills.Key Achievement• Promoted four times in a five year period due to excellent customer service, troubleshooting abilities, and a high level of performance and reduction of delinquency figures

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, Criminology