Dennis Gershowitz - Customer Success And Loyalty Email & Phone Number

Wilmington, Nc, Us

Wilmington, Us

DG Associates Specializes In:Services StrategiesCustomer Journey MappingOnboarding and AdoptionDeveloping CX (Customer Experience) SolutionsUnderstanding and Using Soft SkillsCustomer Satisfaction Delivery Audits and AssessmentsStrategic Planning Leadership Mentoring and CoachingBuilding Customer Loyalty CultureBest Practices DevelopmentVoice of the CustomerProcess ImprovementClients include Karl Storz, Lutron, Medical Equipment Repair Assoc.Dennis Gershowitz is the Principal at DG Associates and an accomplished senior executive working with companies on business strategy, while helping them transform operations into sustainable best-in-class winners and service providers and growing their revenues. Dennis has over 40 years of experience and over 25 years of senior service leadership within Best-In-Class service organizations.As the Principal for DG Associates, Dennis focuses on transforming operations into sustainable Best-in-Class winners. Dennis' expertise lies in Service Strategy, Customer Journey Mapping, Customer Satisfaction Audits and Assessments, Utilizing Soft Skills in working with others and customers, Onboarding and Adoption, Voice of the Customer Programs, and other skills which enable him to help companies improve their services delivery, customer satisfaction and customer loyalty, while building services revenues. Dennis is an accomplished writer and speaker on Customer Loyalty and Service Management Practices and Leadership Mentor and Coach.

I am pleased to announce that I have been appointed to the Board of Directors of Hospital Maintenance Consultants of Chetek Wisconsin, which does business as Medical Equipment Repair Associates MERA®.MERA® is the largest, most experienced provider of independent medical and laboratory equipment service in the world. MERA® meets manufacturer's service needs by delivering flexible, dependable hybrid and stand-alone service customized to their individual requirements. MERA® services a wide array of instrumentation ranging from simple lab equipment to complex diagnostic systems.

New York, Ny, Us

Each year, HDI (Help Desk Institute) asks experienced leaders in the IT service and support industry to commit to providing regular blogposts to share with the HDI Supportworld community as part of our Featured Contributor program. These posts delve into important aspects of the IT service and support industry. I am one of those chosen.

As a Fellow with the Cameron Executive Network Program in the Cameron School of Business, I mentor predominantly seniors in all aspects of transitioning into the business world. This includes interviewing, resume work, preparation, etc.

San Diego, Ca, Us

The PAB will represent the overall TSIA partner community and provide input to TSIA on partner program offerings, initiatives, market/industry trends and feedback on ways to strengthen the community.

Post the address below in your web browser to learn all about EQ Mentor. This is a coaching and development process for managers in need. As a Mentor, I work with the manager to facilitate their development and growth.http://www.eqmentor.com/public/Mentoring.aspx

Work with other Board members in managing the business and affairs of the Association which is focused on delivering investment knowledge and experiences to a membership which has a strong interest and experience in investing, Work in helping to provide a variety of investment information to colleagues through expert guests and presenters and experiences while serving this 3 year term.

Currently on the Board of Directors

Normal Board of Directors responsibilities and responsible for membership and retention.

Bologna, Bologna, It

As VP/GM and member of the executive leadership team, over four years, engineered a sales & profit turnaround first in Service and following in the Business Unit, incorporating sales growth over four years in excess of 40% and an average annual EBIT in excess of 11%, positioning the company to self-fund new technology. Strengthened the distribution channel by establishing preferred distributor relationships with Henry Schein, PSS (Physicians Sales & Service) and McKesson.Developed and delivered the company’s first marketing plan, transitioning the business from leveraging legacy technology to new technology and developing new markets.Transformed the work cultur to sustainable high-performance, winning ITSMA’s 2004 Innovation in Services Strategy Award (competing against companies such as HP and IBM) and Omega Management Group’s NorthFace Award for Delivering Customer Excellence in 2002, 2003 & 2004.

As Timbrel Systems (Web-enabled ASP technology start-up) Head of Operations was a key contributor to winning $5mm of early round financing and five beta sites.Situation…Timbrel Systems was an early stage technology start-up (Application Service Provider for physician offices offering data capture, processing and access) that promised to cut administrative costs while contributing to improving the quality of care…the venture had secured first-round financing and was competing for additional B-round financing as the tech bubble collapsed.As Head of Operations, designed and implemented the company’s vision and strategic plan for customer support (Client Services, Service Operations, Technical Support and Customer Interaction Center) which were key to winning $5mm of early round financing and five beta sites.

As Olympus America Endoscopy Service Group VP, led initiatives that in less than 24 months grew sales $6mm from $97mm to $103mm and EBIT from $1.1mm to $2.8mm while slashing operating costs $4.2mm, streamlining processes and strengthening customer satisfaction.Situation…Olympus Endoscopy Service Group in 1999 was a $97mm world leader in the development and application of optical technology in the Endoscopy Service business generating EBIT of $1+mm…inefficient processes adversely affected productivity, earnings and customer satisfaction.Recruited as Group Vice President and in 120 days, designed and deployed initiatives that in less than 24 months grew sales $6mm from $97mm to $103mm and EBIT from $1.1mm to $2.8mm while slashing operating costs $4.2mm.

As Medical Laboratory Automation SVP Operations and VP Service, led a transformation that positioned the business to double revenues from $30mm to $60mm, while winning “Best in Class” ranking for total service in the industry.Led the initiatives that positioned Medical Laboratory to double revenues to $60mm, strengthening its leadership in the sector…Transformed service from cost center to a new profit center driving $13.5mm of new revenue and $1.7mm of EBIT, enabling the business to stop outsourcing service…built a high performance culture into the new North American service infrastructure that accelerated repair productivity and turnaround time Integrated supply chain processes which slashed operating costs $4.5mm and inventory 25%…introduced supplier scorecard ratings, identifying best-in-class suppliers.Won IMV Coagulation Survey’s “Best in Class” ranking for total service support in the industry…aligned global distributor partners with the integrated services strategy.

Oakland, Ca, Us

Operations and consulting services.

Certificate In Advanced Management

Mba, Management, Organizational Behavior

Education Includes A Bba And Mba; Certificate, Business Administration; Advanced Management