Developing solution systems via business process analysis and consultation.Do the process re-engineering and help in the implementation of deliverables.Provide the necessary advice that meets the pre-requisite requirements.Works with the stakeholders to define the product roadmap and translate it into RFPs.Work in developing the proof of concept (POC) to verify the concepts to the client.Participate in product development by transforming the idea into a working product.Projects:Fleet Management, Driver Behavior, Fatigue and Distraction project for Road and Transportation Authority (RTA) and Dubai Ports World (DP World) UAE: Participate in product development, project management and implementation of an intelligent driver safety and fleet management solution, to detects a potential risk, fatigue and distractions, reduce accidents, monitor fleet vehicles and drivers, provide Telematics and GPS Tracking reports by using artificial intelligence to predict and prevent road collisions for public transportation, commercial fleets, taxis, and buses.School Bus Stop Arm violation project for Abu Dhabi Police: Manage the Abu Dhabi police School Bus Stop Arm project for the sake of safety of the students who are travelling in the school busses, the Enforcement Cameras system installed physically on the buses which will capture and detect the violating vehicles passes a stopped school bus when the stop Arm is open while it is off and on loading of students; The system will automatically capture the stop- arm violation events and tagging them with relevant details such as date, time, plate number, and co-ordinates required for law enforcement review.BMC Remedy, IT service management tool implementation and upgrade for RTA UAE.Consultancy services for a law firm in Jordan.Surveillance cameras solution for facility management in Morocco.

Senior Lead PMO Consultant - Project Coordinator @ Ministry Of Justice UAE• Manage IT Projects, overseeing the design, perform the requirements gathering, testing, UAT, training, Migration, and Implementation related activities• Coordinate with IT project team through the project life cycle, setting and controlling project parameters, anticipating resources usage and availability.• Manage Technical Support and Customer service to ensure timely and high quality delivery of services to customers • Creating and fostering relationships with clients, partners, associates and all related stake holders (Government Key Account Manager).• Review the current business structure and process to identify weakness to provide the improvement and advice to support digital conversion (Process re-engineering).• Participation in marketing sessions and events related to e-Services awareness.• E-Transformation of all e-Justice services and Litigation procedures in all Ministry Of Justice departments, and Federal Courts.• Participated in online e-Single Window project for Oman Customs.• Understands the inter-dependencies of the services and can pin-point problem area accurately to improve overall efficiency.• Consistently share information on best practices and technology trends and gives recommendation on best practices for business operations

• Provide thought leadership, vision, guidance & direction for the Group’s IT strategy, information management, processing/support activities.• Ensure all appropriate information management solutions are in place to full support of business objectives & strategic direction for the company and the entire group, sister companies & branches.• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.• Analyzes project profitability, revenue, margins, bill rates and utilization. • Effectively applies our methodology and enforces project standards. • Planning & deploy the connectivity between the company headquarter & Dubai Financial Market (DFM), Abu Dhabi Financial Market (ADX), Etisalat hosting facilities, Al Ain & Abu Dhabi Branch.• Setting up and maintaining all the IT functions as well as providing day to day user support on hardware, software, printing and research systems of the group, including implementation of core brokerage system.• Projects budgeting recommendation & guidelines, & operating within the designated approved budget.• Maintain network hardware; servers, firewalls, backup systems, switches and routers. • Preparing and executing Migration plan, IT policy & plan strategy development• Providing advice to other managers, team & board members on IT issues & planning.

Systems Engineer duties• Migrating, designing, configuring, setting up & maintaining server infrastructure in hosting facility• Planning crisis recovery strategies, deploying anti virus protection, scheduling backup• Contingency planning: deploying disaster recovery programCustomer Support Supervision duties• Manage the customer support team. Ensures customers are maintained & satisfied.• Analyze Customer feedback & demands; ensure customers always satisfied.• Ensure the quality & integrity of the Content published• Managing & delegating trouble Tickets through online supporting system.Content Management duties• Ensure that content published is accurate, peer reviewed & regularly updated• Provide Portal content management & Knowledge to head of department• Content Uploading to the CMS (Content Management System)• Receive feedback & work according to requirement of business development team• Aggregate & select the content relevant to market & customer.• Manage the day-to-day information submission & updating activities on the portal• Ensure the copyrights & proper format of content published for handset compatibility• Maintain a quality assurance check & procedure for published content • Keep up to date with best practice in Content usability, & requirement • Undertake a review of content published & conduct regular user needs analyses • Coordinating with the IT Department of portal content & database proper publishing.

• Planning & deploying entire company NT Infrastructure & the company network migrations.• Administering & Monitoring SMS content, chat, forums, e-cards, jokes, & cartoon channels through the CMS.• Composing Managing reports for the marketing inelegance.• Managing & delegating trouble Tickets through online supporting system.• Managed full product content launches, major & minor, from inception to completion using DoubleClick's (banner management system).• Managed scheduling, posting, tracking advertising & compiling of performance reports.

• Repair technical problem software & hardware facing the company’s computer network.• Providing technical assistance & customer’s support on phone/workshop/home.• Presenting PC's & accessories at the company premises & out side demonstrating.