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Eyad S. Rasheed Email & Phone Number

Location: United Arab Emirates, United Arab Emirates, United Arab Emirates 7 work roles 2 schools

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✓ Verified May 2026 3 data sources Profile completeness 100%

Current company

Roads and Transport Authority

Role

Location

United Arab Emirates, United Arab Emirates, United Arab Emirates

Company size

2051 employees

Who is Eyad S. Rasheed? Overview

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Quick answer

Eyad S. Rasheed is listed as Customer Experience advocate | Service Design | Big4 Consultant | CX Strategy | Innovation | Digital Transformation at Roads and Transport Authority, a company with 2051 employees, based in United Arab Emirates, United Arab Emirates, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Eyad S. Rasheed.

Eyad S. Rasheed previously worked as Chief CX and Service Design Specialist at Roads And Transport Authority and Senior Manager - Customer and Strategy Advisory Services at Ey. Eyad S. Rasheed holds Masters Of Science, Service Leadership And Innovation, 3.9 from Rochester Institute Of Technology - Saunders College Of Business.

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Roads and Transport Authority

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Profile bio

About Eyad S. Rasheed

Having 20 years of technology and Consulting Experience in Customer Advisory and technology drivers, I have created a wide base of knowledge and experience in the Customer Cycle and Management in Most sectors, Government and Public Sector, Telecoms, Banking and Power and Utilities.Being lean six sigma green belt certified, and mostly experienced in Oracle Technologies which includes Database , CRM Ebusiness Suite 11i/R12modules (Marketing, Sales and Service), Collaboration Suite and Developer, I have also great experience in Siebel Industry Applications and Microsoft Dynamics.I have been working in EY since 2010 in the Customer Advisory, performing Customer Transformation, Business Process Improvement/Re-Engineering, ISO 22301:2012 Business Continuity Management (BCM) Implementation, Systems and Vendor Selection, CRM Applications functional Assessment and Project Management.In terms of Business Development experience, I have managed Pursuit leadership, Opportunity Qualification, Project Budgeting and Proposal preparation.A Member in Project Management Institute, Oracle Partner Network (OPN), Bilingual Consultant, and a certified scaled Agile Framework (SAFe) 4.5

Listed skills include Systems Analysis, It Strategy, Business Process Design, Requirements Analysis, and 47 others.

Current workplace

Eyad S. Rasheed's current company

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Roads And Transport Authority

dubai, united arab emirates

Website

rta.ae

Employees

2051

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Company profile

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7 roles

Eyad S. Rasheed work experience

A career timeline built from the work history available for this profile.

Chief Cx And Service Design Specialist

Current

Roads And Transport Authority

Dubai, United Arab Emirates

Responsible for the following in Service Design:Work with agencies and sectors In RTA to identify and redesign services based on a set criteria and qualification metricsRun a full cycle of service Design/Redesign of services and channels to discover, identify areas of improvements, Prototype and implement designCompletely finalized the development of a CX.

Nov 2017 - Present

Senior Manager - Customer And Strategy Advisory Services

Ey

Abu Dhabi, United Arab Emirates

Experienced in Customer Service, multiple sectors Excellence and technology domains, focused in the Customer Advisory Services under Performance mprovement SL, where Businesses know that it is essential to attract, retain and grow profitable customer relationshipsRequirements of the Role:- Opportunity identification - Client relationship management.

Sep 2016 - Nov 2017

Manager - Customer Advisory Services

Ey

Abu Dhabi - United Arab Emirates

Oct 2014 - Sep 2016

Assistant Manager - Customer Advisory Services

Ey

Abu Dhabi, United Arab Emirates

Oct 2012 - Sep 2014

Senior Consultant - Customer Advisory Services

Ey

Muscat Governorate, Oman

Nov 2010 - Oct 2012

Oracle/Siebel Techno-Functional Consultant - Crm Sme

Intrasoft Middle East

Amman Governorate, Jordan

Worked as a Consultant for CRM Modules, Performing Business Analysis, Design and Planning Future Business Needs for Customers' Projects.
Siebel 8 Consultant Certified Expert, Working on Siebel CRM 8.0 Industry/Cross Specific trends and Analytics.
Briefly worked as an HRMS Payroll Specialist.
Many Implementions in:- Oracle Contact Center, Advanced Inbound and Outbound Telephony.- Service Contracts and Service Level Agreements.- Teleservice, iSupport and Knowledge… Show more
Many Implementions in:- Oracle Contact Center, Advanced Inbound and Outbound Telephony.- Service Contracts and Service Level Agreements.- Teleservice, iSupport and Knowledge Base. - CRM Foundation Modules, Field.
Worked on Oracle EBS 11i, R12, and their Personalization Features and ADF.

Jun 2006 - Oct 2010

Oracle Senior Technical Consultant

Optimiza

Amman Governorate, Jordan

Worked as an Oracle Support Specialist & Consultant in the Oracle support Department, giving support for most of Oracle's products: - Oracle Databases (7, 8, 8i, 9i, 10g) and utilities. - Oracle Application Server (9i.
Performing Installation, Upgrade, Repair, Maintenance
Have the appropriate operational expertise in dealing with most Operating Systems such as Windows, Linux, and… Show more
Have the appropriate operational expertise in dealing with most Operating Systems such as Windows, Linux, and Unix (Sun Solaris, AIX, HP...etc).
Have the Appropriate Expertise in Oracle Development including Migrating from Previous versions such as 6i to Web Applications(9i, 10g), Show less

Jul 2004 - Jun 2006

Team & coworkers

Colleagues at Roads and Transport Authority

Other employees you can reach at rta.ae. View company contacts for 2051 employees →

TJ

Tariq Juma Khuwaidam Colleague at Roads And Transport Authority Dubai, United Arab Emirates, United Arab Emirates View → SK

Sadaf Khan Colleague at Roads And Transport Authority Dubai, Dubai, United Arab Emirates, United Arab Emirates View → AA

Ahmed Alnasser Colleague at Roads And Transport Authority Dubai, Dubai, United Arab Emirates, United Arab Emirates View → BA

Bisher Al-Nabulsi Mba, Pmp, Lss Colleague at Roads And Transport Authority Dubai, United Arab Emirates, United Arab Emirates View → AA

Ammar Atoum, Mba Colleague at Roads And Transport Authority Dubai, United Arab Emirates, United Arab Emirates View → TM

Tharidu Madushan Colleague at Roads And Transport Authority Sri Lanka, Sri Lanka View → ما

محمد الزبير Colleague at Roads And Transport Authority Dubai, Dubai, United Arab Emirates, United Arab Emirates View → SA

Shatha Alamri Colleague at Roads And Transport Authority Dubai, United Arab Emirates, United Arab Emirates View → AA

Amal Alali Colleague at Roads And Transport Authority Sharjah, Sharjah Emirate, United Arab Emirates, United Arab Emirates View → VA

Vinod Alangaram Colleague at Roads And Transport Authority Dubai, United Arab Emirates, United Arab Emirates View →

2 education records

Eyad S. Rasheed education

Masters Of Science, Service Leadership And Innovation, 3.9

Rochester Institute Of Technology - Saunders College Of Business

Activities and Societies: ماجستير العلوم في الريادة والابداع في الخدمات Success in today’s global economy requires organizations to have.

Bachelor, Computer Information Systems (Cis)

Al Ahliyya Amman University

The Computer Science Department was established in 1991 at the Faculty of Arts and Sciences. It became an important department at the.

FAQ

Frequently asked questions about Eyad S. Rasheed

Quick answers generated from the profile data available on this page.

What company does Eyad S. Rasheed work for?

Eyad S. Rasheed works for Roads and Transport Authority.

What is Eyad S. Rasheed's role at Roads and Transport Authority?

Where is Eyad S. Rasheed based?

Eyad S. Rasheed is based in United Arab Emirates, United Arab Emirates, United Arab Emirates while working with Roads and Transport Authority.

What companies has Eyad S. Rasheed worked for?

Eyad S. Rasheed has worked for Roads And Transport Authority, Ey, Intrasoft Middle East, and Optimiza.

Who are Eyad S. Rasheed's colleagues at Roads and Transport Authority?

Eyad S. Rasheed's colleagues at Roads and Transport Authority include Tariq Juma Khuwaidam, Sadaf Khan, Ahmed Alnasser, Bisher Al-Nabulsi Mba, Pmp, Lss, and Ammar Atoum, Mba.

How can I contact Eyad S. Rasheed?

You can use AeroLeads to view verified contact signals for Eyad S. Rasheed at Roads and Transport Authority, including work email, phone, and LinkedIn data when available.

What schools did Eyad S. Rasheed attend?

Eyad S. Rasheed holds Masters Of Science, Service Leadership And Innovation, 3.9 from Rochester Institute Of Technology - Saunders College Of Business.

What skills is Eyad S. Rasheed known for?

Eyad S. Rasheed is listed with skills including Systems Analysis, It Strategy, Business Process Design, Requirements Analysis, Oracle E Business Suite, Pmo, Mena, and Itil.

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