Since transitioning from a solid background in sales to behavioral therapy, our team at Monarch House has benefitted from my proven professional phone skills and adept problem-solving abilities. With a recent BA in Psychology from York University, I manage client expectations with the same finesse that marked my tenure in retail. Engaging with diverse clientele at PUMA Group and KFC, I honed competencies crucial for understanding and guiding behavior, underscoring my commitment to empowering individuals through therapeutic practices.