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Eyal Kaldes Email & Phone Number
Chief Customer Officer
at
HackerOne
1 work email found
@aerohive.com
5 phones found area 408 and 650
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Chief Customer Officer
Location
San Francisco Bay Area, United States, United States
Company size
Who is Eyal Kaldes? Overview
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Quick answer
Eyal Kaldes is listed as Chief Customer Officer at HackerOne, a company with 6027 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at aerohive.com, phone signal with area code 408, 650, and a matched LinkedIn profile for Eyal Kaldes.
Eyal Kaldes previously worked as Head of Customer Operations at Hackerone and Customer Success - Advisory Board at Cloudshare. Eyal Kaldes holds Bsbeb, E-Business from University Of Phoenix.
Company email context
Email format at HackerOne
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{first_initial}{last}@aerohive.com
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Profile bio
About Eyal Kaldes
Accomplished Chief Customer Officer with 15+ years of experience in SaaS, B2B, go-to-market, andpost-sales customer support. With a customer-centric vision and the ability to unite the executive team,foster customer relationships, and ensure consistent delivery, resulting in exceptional customer retentionand services.Chief Customer Officer | Customer Retention & Revenue GrowthEmail: ekaldes@gmail.comA distinguished track record of driving exceptional business results through a comprehensive skill set that includes renewals, up and cross-selling, customer success, technical support, project management,professional services, and training. With a proven ability to deliver outstanding outcomes in both IPO andM&A scenarios, possess the strategic mindset and tactical expertise to lead and transform B2B service organizations.Extensive experience in artificial intelligence, security, and F-2000 services, equipped with the knowledge and acumen to effectively manage and expand subscription services, while also excelling in onboarding, technical support, education, and professional services groups. By combining a strong emphasis on P&L ownership with a dedication to providing exceptional customer experiences, drives success for an organization.CORE COMPETENCIES:• Customer Success• Go-To-Market• Account Management• Customer Retention• Professional Services• Scale & Growth• Technical Customer Support• Security & SIEM• AI & Data Analytics• People Leadership• Channels & PartnersACCOMPLISHMENTS:– Served as GM, built AI SaaS offering from the ground up, achieving smashing success. Secured firstcustomer within four months; 80% of sales were SaaS sales within six months.– With successful P&L ownership, strong management, and exceptional outcomes, consistentlymaintained churn below 5%, achieved 25% ARR expansions, and attained a Net Revenue Retention(NRR) exceeding 120%.– By enabling partners as authorized service providers, achieved a remarkable renewal rate of over 90%and boosted ARR by 13% to 37%.– Implemented monitoring and escalation programs, resulting in $30M in services revenue and a renewalrate of over 90%.Please contact me at 408.594.5258 with any executive customer success leadership opportunities.
Listed skills include Itil, Saas, Enterprise Software, Professional Services, and 25 others.
Current workplace
Eyal Kaldes's current company
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Hackerone
16 roles
Eyal Kaldes work experience
A career timeline built from the work history available for this profile.
Head Of Customer Operations
CurrentResponsible for building and implementing vision and strategy for multiple teams that serve customers and hackers in all aspects of post-sales operations. Professional Services, Customer and Technical Support, Implementation, and other customer- and hacker-facing teams that are critical to the successful delivery of our security products and services.
Jul 2024 - Present
Customer Success - Advisory Board
CurrentCloudShare is the #1 platform for virtual trainings, Demos & POCs. CloudShare makes it easy to deliver engaging virtual experiences with minimal effort. Simple and intuitive. POC in the cloud. Customer education. Sessions setup in minutes.
Jul 2018 - Present
Chief Revenue Officer (Cro)
"Passionate about GTM strategies, leadership, and customer-centric growth. Believing in the power of people, I'm dedicated to shaping the future of passwordless access. For me, it's beyond just security; it's about securing your users and fostering lasting connections."
Aug 2023 - Jul 2024
Stealth
Stealth
GTM and initiation advisor on a new platform services of OPS Plug-In Management
Dec 2022 - Apr 2023
Chief Customer Success Officer
As a modern Customer Success leader, I have rebuilt and led a new global Customer Success program, focusing on arresting churn, enabling renewals and expansions, and creating a new structure for Professional Services (PS) that includes Data Scientists Services, Customer Success Managers (CSMs), On-Boarding, and Technical Support.Leading global post-sales.
Dec 2020 - Oct 2022
Vp Client Services
As a seasoned professional in post-sales functions, I have successfully built and managed all aspects of post-sales functions, including On-Boarding, Support Operations, and Customer Success.My experience includes building real-time operations services, Proof of Concept (POC) management, and Success functions for the company's fast-growing customer.
Aug 2018 - Nov 2020
Advisory Board Member
Jul 2015 - Jun 2020
Gm & Vice President Of Client Services, Customer Success And Subscription
As the GM of Subscription, Services, and License and Entitlement, I was responsible for building and managing all aspects of the global customer experience and post-sales functions, including Professional Services (ProServ), Technical Account Management (TAM), and Renewals.Leading both technical and business teams, I successfully provided world-class.
Feb 2014 - Aug 2018
Vice President, Worldwide Technical Support
Building and managing Worldwide Technical Support for Proofpoint; Appliance, Software, VM and Cloud; Direct employees and Outsourcing; Direct, Partners and Channels.Specializing in Fortune1,000 enterprises, ME and SMB.
Apr 2008 - Jan 2014
Sr. Director Of Worldwide Technical Support
Managing worldwide technical support for Proofpoint; direct employees and outsourcing, partners and channels.
Apr 2008 - Dec 2012
Director Of Enterprise Services (Customer Success)
Build and manage Premium support program (called today Customer Success) hiring and promoting top talent to a TAM (Technical Account Managers), on boarding nee accounts and Education services (Training, LMS, ILT)
Apr 2008 - Jan 2011
Director Of Services
Part of the Product Management group; developing and building a new professional services program from the ground up. The new program focuses on channels enablement for services and large services contracts delivery.
Mar 2007 - Mar 2008
Director Of Enterprise Services
Manage a group of Technical Project Managers, Activations Specialist and Professional Services to provide a turn-key service.In charge of all immediate post sale activities, converting prospects into customers.
Apr 2005 - Feb 2007
Manager, Enterprise Services
Manage a group of Project managers, Technical Account Managers and Activations Specialists to support all levels of prospects during technical evaluation and implementation of the service.
Mar 2004 - Mar 2005
Project Manager
Manage all large accounts from sales to deployment and service. Single point of contact for implementation and business analysis.
Jul 2003 - Mar 2004
Team & coworkers
Colleagues at HackerOne
Other employees you can reach at hackerone.com. View company contacts for 6027 employees →
ON
Omar Nasser
Colleague at HackeroneCairo, Egypt, Egypt
View →
OB
Omid Barzani
Colleague at HackeroneErbil, Erbil Governorate, Iraq, Iraq
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ME
Mokhtar Emad
Colleague at HackeroneEl Mansoura, Ad Daqahliyah, Egypt, Egypt
View →
BD
Bart Dohrman
Colleague at HackeroneOntario, Oregon, United States, United States
View →
CM
Cyber Maddy
Colleague at HackeroneWest Bengal, India, India
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HA
Hektor Avdyli
Colleague at HackeroneKosovo District, Kosovo, United States
View →
CB
Chris Bechtum
Colleague at HackeroneGreater Groningen Area, Netherlands
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MM
Min Myo Thura Zaw
Colleague at HackeroneBangkok, Bangkok City, Thailand, Thailand
View →
BA
Bilal Azam
Colleague at HackeroneKhānpur, Punjab, Pakistan, Pakistan
View →
SR
Shakti Ranjan Mohanty 🇮🇳
Colleague at HackeroneBhubaneswar, Odisha, India, India
View →
Omar Nasser
Colleague at HackeroneCairo, Egypt, Egypt
View →
OB
Omid Barzani
Colleague at HackeroneErbil, Erbil Governorate, Iraq, Iraq
View →
ME
Mokhtar Emad
Colleague at HackeroneEl Mansoura, Ad Daqahliyah, Egypt, Egypt
View →
BD
Bart Dohrman
Colleague at HackeroneOntario, Oregon, United States, United States
View →
CM
Cyber Maddy
Colleague at HackeroneWest Bengal, India, India
View →
HA
Hektor Avdyli
Colleague at HackeroneKosovo District, Kosovo, United States
View →
CB
Chris Bechtum
Colleague at HackeroneGreater Groningen Area, Netherlands
View →
MM
Min Myo Thura Zaw
Colleague at HackeroneBangkok, Bangkok City, Thailand, Thailand
View →
BA
Bilal Azam
Colleague at HackeroneKhānpur, Punjab, Pakistan, Pakistan
View →
SR
Shakti Ranjan Mohanty 🇮🇳
Colleague at HackeroneBhubaneswar, Odisha, India, India
View →
1 education record
Eyal Kaldes education
-
University Of Phoenix
FAQ
Frequently asked questions about Eyal Kaldes
Quick answers generated from the profile data available on this page.
What company does Eyal Kaldes work for?
Eyal Kaldes works for HackerOne.
What is Eyal Kaldes's role at HackerOne?
Eyal Kaldes is listed as Chief Customer Officer at HackerOne.
What is Eyal Kaldes's email address?
AeroLeads has found 1 work email signal at @aerohive.com for Eyal Kaldes at HackerOne.
What is Eyal Kaldes's phone number?
AeroLeads has found 5 phone signal(s) with area code 408, 650 for Eyal Kaldes at HackerOne.
Where is Eyal Kaldes based?
Eyal Kaldes is based in San Francisco Bay Area, United States, United States while working with HackerOne.
What companies has Eyal Kaldes worked for?
Eyal Kaldes has worked for Hackerone, Cloudshare, Bankvault Cybersecurity, Stealth, and H2O.Ai.
Who are Eyal Kaldes's colleagues at HackerOne?
Eyal Kaldes's colleagues at HackerOne include Omar Nasser, Omid Barzani, Mokhtar Emad, Bart Dohrman, and Cyber Maddy.
How can I contact Eyal Kaldes?
You can use AeroLeads to view verified contact signals for Eyal Kaldes at HackerOne, including work email, phone, and LinkedIn data when available.
What schools did Eyal Kaldes attend?
Eyal Kaldes holds Bsbeb, E-Business from University Of Phoenix.
What skills is Eyal Kaldes known for?
Eyal Kaldes is listed with skills including Itil, Saas, Enterprise Software, Professional Services, Security, Salesforce.Com, Product Management, and Managed Services.
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