Eyal Kaldes Email & Phone Number

California, United States

San Francisco, California, Us

Responsible for building and implementing vision and strategy for multiple teams that serve customers and hackers in all aspects of post-sales operations. Professional Services, Customer and Technical Support, Implementation, and other customer- and hacker-facing teams that are critical to the successful delivery of our security products and services.

San Francisco, Ca, Us

CloudShare is the #1 platform for virtual trainings, Demos & POCs. CloudShare makes it easy to deliver engaging virtual experiences with minimal effort. Simple and intuitive. POC in the cloud. Customer education. Sessions setup in minutes.

West Perth, Western Australia, Au

"Passionate about GTM strategies, leadership, and customer-centric growth. Believing in the power of people, I'm dedicated to shaping the future of passwordless access. For me, it's beyond just security; it's about securing your users and fostering lasting connections."

GTM and initiation advisor on a new platform services of OPS Plug-In Management

Mountain View, Ca, Us

As a modern Customer Success leader, I have rebuilt and led a new global Customer Success program, focusing on arresting churn, enabling renewals and expansions, and creating a new structure for Professional Services (PS) that includes Data Scientists Services, Customer Success Managers (CSMs), On-Boarding, and Technical Support.Leading global post-sales functions with a customer-centric organization, I have worked with all other GTM (Go-To-Market) leaders to integrate a full customer journey, with the goal of making our users, partners, and customers raving fans.In 2021, I spearheaded a new SaaS (Software as a Service) transformation, successfully transitioning AI to be a full SaaS offering in a very short period of time.My skills include expertise in Artificial Intelligence (AI), Information Security, Start-ups, Leadership, and Software as a Service (SaaS).This experience showcases my ability to lead a global customer success program and spearhead successful SaaS transformations. I have a proven track record of driving customer-centric organizations and integrating full customer journeys, making me a valuable asset to any team in need of a modern Customer Success leader.

San Mateo, California, Us

As a seasoned professional in post-sales functions, I have successfully built and managed all aspects of post-sales functions, including On-Boarding, Support Operations, and Customer Success.My experience includes building real-time operations services, Proof of Concept (POC) management, and Success functions for the company's fast-growing customer enterprise base. As the main point for escalations and resolutions, I have a proven track record of providing exceptional support to customers and maintaining high customer satisfaction levels.My expertise in post-sales functions has enabled me to create successful processes and systems that streamline customer support and drive success. I am a results-oriented individual with a strong focus on customer satisfaction, and I am passionate about building long-term relationships with customers.With my experience in building and managing post-sales functions, I am confident in my ability to contribute to any team in need of a dedicated and effective post-sales professional.

Tel Aviv, Israel, Il

Milpitas, Ca, Us

As the GM of Subscription, Services, and License and Entitlement, I was responsible for building and managing all aspects of the global customer experience and post-sales functions, including Professional Services (ProServ), Technical Account Management (TAM), and Renewals.Leading both technical and business teams, I successfully provided world-class services to enable and service over 30,000 customers and 500 partners (VARs and VADs globally). My experience includes a deep understanding of the importance of customer satisfaction and the customer journey, and I have consistently driven improvements to ensure that customers receive exceptional support throughout their journey.As a results-driven leader, I have a proven track record of building successful teams and processes that drive business growth and customer satisfaction. I am passionate about building strong relationships with customers and partners, and my expertise in Subscription, Services, and License and Entitlement has enabled me to deliver outstanding results for both the company and its customers.With my experience in building and managing global customer experiences and post-sales functions, I am confident in my ability to contribute to any team in need of a dedicated and effective leader in this space.

Sunnyvale, California, Us

Building and managing Worldwide Technical Support for Proofpoint; Appliance, Software, VM and Cloud; Direct employees and Outsourcing; Direct, Partners and Channels.Specializing in Fortune1,000 enterprises , ME and SMB.

Sunnyvale, California, Us

Managing worldwide technical support for Proofpoint; direct employees and outsourcing, partners and channels.

Sunnyvale, California, Us

Build and manage Premium support program (called today Customer Success) hiring and promoting top talent to a TAM (Technical Account Managers), on boarding nee accounts and Education services (Training, LMS, ILT)

Santa Clara, California, Us

Part of the Product Management group; developing and building a new professional services program from the ground up. The new program focuses on channels enablement for services and large services contracts delivery.

Us

Manage a group of Technical Project Managers, Activations Specialist and Professional Services to provide a turn-key service.In charge of all immediate post sale activities, converting prospects into customers.

Us

Manage a group of Project managers, Technical Account Managers and Activations Specialists to support all levels of prospects during technical evaluation and implementation of the service.

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Manage all large accounts from sales to deployment and service. Single point of contact for implementation and business analysis.