Accomplished Chief Customer Officer with 15+ years of experience in SaaS, B2B, go-to-market, andpost-sales customer support. With a customer-centric vision and the ability to unite the executive team,foster customer relationships, and ensure consistent delivery, resulting in exceptional customer retentionand services.Chief Customer Officer | Customer Retention & Revenue GrowthEmail: ekaldes@gmail.comA distinguished track record of driving exceptional business results through a comprehensive skill set that includes renewals, up and cross-selling, customer success, technical support, project management,professional services, and training. With a proven ability to deliver outstanding outcomes in both IPO andM&A scenarios, possess the strategic mindset and tactical expertise to lead and transform B2B service organizations.Extensive experience in artificial intelligence, security, and F-2000 services, equipped with the knowledge and acumen to effectively manage and expand subscription services, while also excelling in onboarding, technical support, education, and professional services groups. By combining a strong emphasis on P&L ownership with a dedication to providing exceptional customer experiences, drives success for an organization.CORE COMPETENCIES:• Customer Success• Go-To-Market• Account Management• Customer Retention• Professional Services• Scale & Growth• Technical Customer Support• Security & SIEM• AI & Data Analytics• People Leadership• Channels & PartnersACCOMPLISHMENTS:– Served as GM, built AI SaaS offering from the ground up, achieving smashing success. Secured firstcustomer within four months; 80% of sales were SaaS sales within six months.– With successful P&L ownership, strong management, and exceptional outcomes, consistentlymaintained churn below 5%, achieved 25% ARR expansions, and attained a Net Revenue Retention(NRR) exceeding 120%.– By enabling partners as authorized service providers, achieved a remarkable renewal rate of over 90%and boosted ARR by 13% to 37%.– Implemented monitoring and escalation programs, resulting in $30M in services revenue and a renewalrate of over 90%.Please contact me at 408.594.5258 with any executive customer success leadership opportunities.