Build direct integration between Salesforce and Priority-Software, by salesforce admin using salesforce standard capabilities and get complete view of your CRM and ERP processes.

Salesforce certified, customer experienced and passionate independent, with a focus on small to midsize Israeli companies and Amutot. Providing dedicated and professional services in competitive prices.

• Consulting small and medium prospect on Salesforce.• Worked with Salesforce small to midsize (SMB) prospects to build a successful POC.• Consulting Salesforce partners on how to integrate Salesforce DRO.• Provided Salesforce Admin service for Elem.• Developed interface to generate receipts for donators.• Designed and implemented a Service Console for support agents.• Built Reports and administrated Salesforce orgs • Worked at Bank Leumi Salesforce project.

DRO - encryption solution designed to protect data loaded to the cloud.Accountable for the technical aspects of the product delivery. Includes consulting on technical inquires and echo system, installations, product config and considerations, handling customer escalations and developing best practices and automation tools.Used skills: Linux RHEL, Apache, DNS, Python, MySql, Web Technologies (json, javascript, html, xml), Browser debug tools ( inspect elements, fiddler, wire-shark) , SSL certificates and web security.

Led the product sustaining engineering team. The team consisted of 4 members, 2 in Israel and 2 in China. Responsible for fixing code, manage release fixes and solve complex support issues.

Relocated to Maryland, US to establish a new support center and to transfer technical knowledge abroad. o Had overall responsibility for the support center administration and operation - formulated work procedures, defined standards and provided operational reports.o Had weekly calls with strategic customers to discuss technical issues and future plans. o Helped to connect between the technical groups in Israel and NA to promote issues and to exchange knowledge. o Among my support activities I identified and troubleshoot issues, suggested workarounds, , provided consulting on how best to use the product, provided documentations and product fixes, consult on how to connect to external systems and helped in POC and post sales activities.

Executed the product expert role in which I:Provided fault analysis, solutions and workarounds to complex defects requiring profound knowledge in the application or in application’s ecosystem (DB, OS, Network). Advised and assisted with product upgrades, customization and integration.Provided advanced training and hands-on product training and workshops to customers or partners who needed in depth knowledge in specific areas.Executed and planed premium support services such as Health Check, Upgrade Plan for strategic customers or nonstandard environments.Developed automatic tools to help in monitoring, troubleshooting and managing the Product.Documented and published Knowledge Items and shared major findings, solutions and best practices with customers and peers.

Executed a Professional Services role in which I collected customer requirements, design and implemented a solution to answer customer business needs using the Oblicore product. Played a key role in delivering the project on time and in high quality. Participated in weekly calls, onsite trainings and customer installations

Did a key role in design and developing Tsoft applications.In charge of the collection and integrations modules of Psax devices, Nortel, ECI and Lucent network managers. The job required profound knowledge of the equipment data managament model and api’s. Writing design and specification documents to integrate with the equipment.Leading the module code development and testing.

Developing an application to monitor, control and audit Amdocs batch processes execution and outputs.