Product Manager in charge of End of Day pricing

Working on FX Pre-Settlements platform

Core Responsibilities:- Chief of Staff & PMO to the Global Head of Settlements and Tax Operations IT, - Providing Project / Program management, Financial Management, People Management support, Audit/Risk management support

Responsibilities:- Project management of project across IT entities (Development, Support, Infrastructure) and Core Business- Process ownership of Release, Change, Incident and Problem management in the Americas region- Management and communication during IT Crisis situations - Reporting for high-level management on Production performances (CIO, Department heads,..)- Responsible for Ops department communications (strategy, town halls, internal)Key Accomplishments & Activities:- Managed a global project to implement Robotic Process Automation- Lead the development and deployment of global innovation framework for IT Support activities- Oversee all IT production KPIs for the AMER region (audience: C-level management)- Designed and automated analytics to measure IT performance- Managed a savings program for the IT organization to oversee a cost decrease of $10M per annum in IT running cost in the Americas as well as increased transparency for clients on services provided (Application TCO and mutualized infrastructure Services)- Redesigned and implemented regional release and change management processes for Infrastructure IT group - Participated in global IT processes design for infrastructure group- Managed an assessment of the disaster recovery strategy and remediation actions following a datacenter move- Created system to assess business application impact of major infrastructure operations by querying and linking multiple referential together (used globally)- Implemented (as lead project manager) monthly infrastructure delivery weekend process. Reviewed entire delivery and release management processes in order to efficiently reduce overtime work on IT teams (less weekend and after hours work) and secure production (increased maintenance window)- Organized and coordinated regular town hall style meetings for IT production department (150 people)

Responsibilities:- Relationship management between the infrastructure group and internal clients- Supervision and coordination of transversal projects and operations (Local and Regional)- Reporting on SLA / OLA / Financial- Cost and Risk assessment for IT infrastructure groupKey Achievements & Activities:- 
Defined regional account management position in the Montreal office- Managed implementation of infrastructure for several IT projects
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Reported all financial information on IT infrastructure to internal clients- Implemented Application TCO reporting for Infrastructure department 
- Created tools to automate and simplify daily tasks for the entire team

Core Responsibilities:- Provide consulting services within the risk and organization business unitKey Accomplishments & Activities:- Implemented new crisis management processes for a leading energy company- Created and trained an energy company IT departments on disaster recovery (over 100 people)- Assisted creation of Interππnational business offer on Basel II regulation (EMEA)