Eyal Lubin Email & Phone Number

New York, United States

Lead development of global cloud operations and IT teams, define cloud infrastructure, and own security with team of 25 (DevOps, SRE, Security, AppOps) for technology firm specializing in no-code test automation. Plan and execute strategic transition from software to SaaS. Define SaaS cloud operations strategy including operating model, business processes, and corporate security.▪ Built global cloud operation organization by creating processes to scale IT, defining corporate security strategy, and designing operational plan to achieve strategic objectives▪ Delivered 25% reduction in Azure cloud costs by implementing cloud strategy▪ Designed and built SaaS cloud architecture by leveraging Azure cloud adoption framework▪ Achieved cross-company ISO 27001 certification in 3 months

Directed end-to-end infrastructure, application provisioning, product releases, cloud automation, and performance management with team of 150 engineers (DevOps, SRE, Security, AppOps) for enterprise division President (ELT). Managed $150M+ in revenue. Defined cloud maturity model, implemented ITIL processes and tools, and created strategic direction for cloud operations.▪ Decreased time to revenue recognition by 9+ months▪ Improved cloud margins by 12 PPT within 2 quarters▪ Reduced AWS costs by 30%+ by developing cloud automation and migration to multi tenancy▪ Achieved SOCII and PCI certifications by leading cloud compliance operations and security compliance

Oversaw operations for enterprise division including strategic planning, change management, and process development with team of 15. Developed tools, best practices, and KPIs as chief of staff to division president. Led development and execution of key initiatives and all business transformation projects. Managed operations across services, support, customer success, and cloud for 1.2K global employees.▪ Transformed services organization from negative margins to 25%+▪ Implemented CX program & Improved NPS scores by 25 points for both transactional and periodical service surveys▪ Implemented best-in-class professional services and support platform with ServiceNow and PSA▪ Established global talent center to manage global services and support functions

Led delivery of all consulting engagements for event-driven customer feedback platform for firm specializing in experience management. Defined enterprise-wide customer-centric methodology and best practices aligned with product roadmap. Directed consulting services for global organizations including Orange, Mobilkom Austria, Old Mutual Healthcare, Amdocs, and NICE.▪ Created 1st version of event-driven customer feedback methodological handbook▪ Developed and implemented methodological infrastructure based on managing customer experience and improving feedback processes

Developed and executed strategies to improve operational excellence and customer experience for global service organizations. Defined business routines for leading bank and contributed to definition of NGG methodology for achieving operational excellence.▪ Implemented CRM methodology to measure key objectives and establish best practices for optimizing sales and customer service

Directed team of 30 representatives in leading service center for telecommunications firm - Partner Communications Company. Led execution of pilot sales and service operation for new technologies and employee onboarding. ▪ Exceeded sales and customer experience targets for 2 consecutive years and won Best Service Center award

Master Of Business Administration (Mba), Business Administration And Management, General

B.A, Business Management