Eyal Rotem Email & Phone Number

Sapiens is a global leader in the insurance industry, delivering its award-winning, cloud-based SaaS insurance platform to over 600 customers in more than 30 countries. Sapiens’ platform offers pre-integrated, low-code capabilities to accelerate customers’ digital transformation. With more than 40 years of industry expertise, Sapiens has a highly.

• Leading large strategic accounts, from pre-sale to post production, including accountability for customers and P&L. (Booking, Revenue, EBIT)Driving the units to deliver value faster to the customers.Initiate the.
• Leading large-scale (over $100M) IT transformations and operations in Europe (digital transformation, BI and consolidation).
• Partnering with the IT and business (C-levels) to ensure delivery success and value realization.
• Providing services with full responsibility for the delivery
• Manage a global diverse team of employees,engage and lead them to achieve the desired business goals with team collaboration
• Achieved high quality delivery and smooth go lives with minimum impact on the business and end customers and with high customer satisfaction

Israel

• Leading multiple enterprise-level mega accounts and programs with full responsibility of contractual, revenue, sales, strategic definition, budget (P&L), requirement analysis and personnel aspects.
• Ensure effective and engaged accounts team by providing ongoing guidance and mentorship, to ensure attainment of the full objectives.
• Responsible for ensuring high levels of client satisfaction and reference ability.
• Build credibility and relationships, and maintain communication with stakeholders at the highest levels.
• Direct work relationship with CIOs and other CxOs to deepen and maintain the ongoing relationship.
• Lead to resolve customer escalations.

• Overall accountability and responsibility for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
• Manage the overall operations program scope and maintain its continuous alignment with strategic business objectives,make recommendations to modify it when necessary, set priorities, ensure optimization, and resolve.
• Define programs; assign managers to initiate and manage the performance of production operations; integrate and oversee multiple related projects.
• Ensure alignment of all projects/programs
• Ensure effective and engaged program team by providing ongoing guidance and mentorship, to ensure attainment of full program objectives.
• Build credibility and relationships, and maintain communication with stakeholders at multiple levels, including those external to the organization.

Israel

• Planning, Policy and Strategy
• Responsibility for the construction of a multi-year work plan.
• Project portfolio management.
• Prioritization and correlation to organization's objectives.
• Manage and control of budget spending and investment.Monitoring and Control
• Produce organizational dashboard

Israel

• Drive key stakeholder engagements across the delivery lifecycle and with key customers.
• Ensure that project deliverables and controls are completed in accordance with the defined operating model.
• Manage the creation of portfolio plans for delivery and business unit specific portfolios.
• Investigating dependencies between projects to ensure a realistic, workable plan.
• Ensure projects are registered, administrated and reported in accordance with defined operating model.
• Manage and control Costs and Resource availability/utilization plans.

United States

• Amdocs account manager to all customer's Customer Care organization activities.
• Function as Customer Care organization trusted adviser.
• Very close work with the business on innovative ideas and opportunities to bring them to business and functional requirements.
• Help the carrier’s care organization in any subject related to the Amdocs systems directly/indirectly (e.g. Top 15 issues, performance, tiger teams, call center visits and support, system/business processes, etc…).
• Constantly promoting (up sale, cross sale) Amdocs products and upgrades.

United States

• Managing and overseeing the globally distributed business analysts group.
• Working with customer's IT and Business organizations (requirements gathering, production readiness, operations, QA etc).
• Leading large new initiatives with the customer from ideation to implementation.
• Implementing and monitoring standards, methodology and tools for analysis and design.

Israel

• Managing the account online development group, leading 30+ software professionals
• Working with the customer IT and Business organizations (Production Support, Operations, QA etc.).
• Responsibility for analysis and high-level design, detail design, coding and testing.

• Managing the company's web development group, leading 12+ software professionals
• Working with the various groups in the company (Marketing, Sales, Product management).
• Responsibility for analysis and high-level design, detail design, coding and testing for various group's requirements.

• Team leader in the customer service management application of a customer system
• Working with the customer IT and Business organizations (Production Support, Operations, QA).
• Responsibility for detail design, coding and testing.

Master’S Degree, Organizational Development And Consulting, Graduated With Honors

Ba, Economics And Political Science

System Analysis, Information Technology Project Management

Engineering, Software Development