Erica Yan Email & Phone Number

Maple Ridge, Bc, Ca

Greater Vancouver, British Columbia, Canada

Vancouver, Canada Area

Developing the demand planning strategy within a team environment through forecasting, sales data, and trend insights.Analyzing sales data daily, weekly, and monthly to identify trends to optimize allocations of core and seasonal products.Building revenue forecast models based on historical data, sales forecasting, and business insights.Contributing to seasonal buy plans (+100M/year) through historical sales analysis, collaboration with Merchandising, Sales, Finance… Show more Developing the demand planning strategy within a team environment through forecasting, sales data, and trend insights.Analyzing sales data daily, weekly, and monthly to identify trends to optimize allocations of core and seasonal products.Building revenue forecast models based on historical data, sales forecasting, and business insights.Contributing to seasonal buy plans (+100M/year) through historical sales analysis, collaboration with Merchandising, Sales, Finance, Manufacturing, and tracking consumer trends.Collaborating with Product, Manufacturing, Logistics, Distribution teams to ensure product delivery aligns with marketing calendars and sales forecasts. Presenting high-level data to stakeholders at all levels of the organization, improving alignment and visibility throughout the demand planning process.Generating and implementing planning, transfer, and allocation strategies in a team environment to improve internal processes and reduce operating costs.Reviewing retail sales and creating replenishment shipments to ensure proper merchandising at the store level. Show less

Vancouver, British Columbia, Canada

Delivered customized reports for Category Managers, increasing visibility of sales trends and variances using large-scale datasets.Improved internal reporting methods for Sales and Executive departments through extensive communication and feedback requests.Combined industry knowledge and comprehensive data analysis to generate revenue strategies.Managed inventory, sales and operations planning, open-to-buy, capacity planning, inventory health and turns.Designed… Show more Delivered customized reports for Category Managers, increasing visibility of sales trends and variances using large-scale datasets.Improved internal reporting methods for Sales and Executive departments through extensive communication and feedback requests.Combined industry knowledge and comprehensive data analysis to generate revenue strategies.Managed inventory, sales and operations planning, open-to-buy, capacity planning, inventory health and turns.Designed interdepartmental training program for Excel, Qlik Sense, and Phoenix users, trained teams of 12 people at a time, helping to improve response times and internal data usage and comprehension.Created ad hoc inventory and sales reports for external vendors, improving stock levels and supplier relationships. Show less

Vancouver, Canada Area

Deliver excellent customer experience through information, expectation management and creating added value for every customer.Maintain team NPS average of higher than .70 by quickly handling claims cases and finding creative solutions to customer issues.Identify pain points for customers with website, and communicate issues promptly to involved teams to come up with viable solutions.Educate customers on product specifications and installation… Show more Deliver excellent customer experience through information, expectation management and creating added value for every customer.Maintain team NPS average of higher than .70 by quickly handling claims cases and finding creative solutions to customer issues.Identify pain points for customers with website, and communicate issues promptly to involved teams to come up with viable solutions.Educate customers on product specifications and installation knowledge.Investigate logistical and product options for customers that need extra help to complete their purchase.Communicate effectively between with vendors, inventory teams and customers to maximize benefits for all involved parties. Show less

Vancouver, Canada Area

Co. VP in charge of planning and executing social events including finding guest speakers and organizing fund raising.• Event planning, marketing and fundraising for all MM social events.• Maintained Facebook account for promotion of programs and initiatives for the MM cohort.• Created professional communication documents for faculty and students ranging from invitations to promotional fliers.

Brighton, Mi

Served as a customer support representative with responsibility for digital representation and extensive product knowledge of all manufacturers and product lines. Routinely exceeded customer expectations by willingness to creatively solve issues while always maintaining professionalism with a personal touch. Managed logistics of product ordering and delivery, with emphasis on appropriate scheduling and anticipating construction timelines.

Ann Arbor, Mi

Established five years of excellent customer service and became an extremely valuable asset to the hotel. This position requires daily adaptation and improvisation to meet and exceed customer needs. Utilizing staff wisely was key in executing difficult or multiple events seamlessly. Developed excellent communication skills in order to maintain high levels of customer service as well as create a positive environment for banquet staff. Learned to lead by example and to emphasize strengths of… Show more Established five years of excellent customer service and became an extremely valuable asset to the hotel. This position requires daily adaptation and improvisation to meet and exceed customer needs. Utilizing staff wisely was key in executing difficult or multiple events seamlessly. Developed excellent communication skills in order to maintain high levels of customer service as well as create a positive environment for banquet staff. Learned to lead by example and to emphasize strengths of employees through encouragement and constructive interactions. Show less

Ann Arbor, Mi

Office administration position that included filling, ordering supplies, data entry, and some research work. Handled tissue samples and maintained organized and detailed reports for data analysis. Depending on the needs of the lab different responsibilities were necessary on a daily basis.

Southfield, Mi

Customer ServiceBanquet ServicePrepared DrinksHandled Money

Master’S Degree, Master Of Management, 3.7

Activities and Societies: Co-VP Events: Event planning, marketing and fundraising for all MM social events. Community Business Project.

Bachelor Of Architecture (B.Arch.), Architecture, 3.5

Activities and Societies: Design 4 Humans In the first two years, students engage in the study of the liberal arts in addition.

General Studies

Interior Architecture, Interior Architecture