Erica Yan Email & Phone Number

Greater Vancouver, British Columbia, Canada

Vancouver, Canada Area

Developing the demand planning strategy within a team environment through forecasting, sales data, and trend insights.Analyzing sales data daily, weekly, and monthly to identify trends to optimize allocations of core and seasonal products.Building revenue forecast models based on historical data, sales forecasting, and business insights.Contributing to.

Vancouver, British Columbia, Canada

Delivered customized reports for Category Managers, increasing visibility of sales trends and variances using large-scale datasets.Improved internal reporting methods for Sales and Executive departments through extensive communication and feedback requests.Combined industry knowledge and comprehensive data analysis to generate revenue strategies.Managed.

Vancouver, Canada Area

Deliver excellent customer experience through information, expectation management and creating added value for every customer.Maintain team NPS average of higher than.70 by quickly handling claims cases and finding creative solutions to customer issues.Identify pain points for customers with website, and communicate issues promptly to involved teams to.

Vancouver, Canada Area

• Co. VP in charge of planning and executing social events including finding guest speakers and organizing fund raising.
• Event planning, marketing and fundraising for all MM social events.
• Maintained Facebook account for promotion of programs and initiatives for the MM cohort.
• Created professional communication documents for faculty and students ranging from invitations to promotional fliers.

Brighton, MI

Served as a customer support representative with responsibility for digital representation and extensive product knowledge of all manufacturers and product lines. Routinely exceeded customer expectations by willingness to creatively solve issues while always maintaining professionalism with a personal touch. Managed logistics of product ordering and.

Ann Arbor, MI

Established five years of excellent customer service and became an extremely valuable asset to the hotel. This position requires daily adaptation and improvisation to meet and exceed customer needs. Utilizing staff wisely was key in executing difficult or multiple events seamlessly. Developed excellent communication skills in order to maintain high levels.

Ann Arbor, MI

Office administration position that included filling, ordering supplies, data entry, and some research work. Handled tissue samples and maintained organized and detailed reports for data analysis. Depending on the needs of the lab different responsibilities were necessary on a daily basis.

Southfield, MI

Customer ServiceBanquet ServicePrepared DrinksHandled Money

Master’S Degree, Master Of Management, 3.7

Activities and Societies: Co-VP Events: Event planning, marketing and fundraising for all MM social events. Community Business Project.

Bachelor Of Architecture (B.Arch.), Architecture, 3.5

Activities and Societies: Design 4 Humans In the first two years, students engage in the study of the liberal arts in addition to.

General Studies

Interior Architecture, Interior Architecture