Eyas Alkayed Email & Phone Number

Jordan

Management of the performing and the Non-performing Loan portfolio for both Retail and Corporate ensure that the Bank’s policies/ terms/ procedures/ conditions and CBJ regulations are implemented. Ensure that non-performing clients are followed-up with for the settlement of their dues. Prepare reports and recommendations on proposed solutions and forwards to Head of Credit and the relevant Committees for decision.

Jordan

1- Setting the monthly action plan & forecasting the collection efficiency & provisions for the coming months2- Monitor allocation (high-tickets) of cases & monitoring the day-to-day efficiency through collection system.3- Track & monitor portfolio performance. 4- Lead and supervised a debt collection team focused on collecting high-risk bad loans5- Maintain Team & department performance (MIS).6- Monitor agent's call recordings and call quality7- Effectively manage the performance of subordinates to ensure achievement of performance objectives and standards8- Preparing and implementing policies and procedures for Collection department 9- Minimizing credit losses through efficient collection strategies & acceptable risk parameters.10- Follow up the corporate accounts and structured follow up11- Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required12- Study case to case and approve cases to discounted /structured settlement13- Initiate collection and recovery end to end actions to maintain the minimum percentage of written-off cases14- Ensure compliance with established policies.

1- Extract statements of Receivable accounts and distributed to staff. (Monthly Allocation)2- Making calls and negotiating with the customers for payment of their dues3- Follow-up with employers for employee status, delay or no salary transfer/EOS and follow up new documents, salary transfer4- Field Visits to customers property, offices for un contactable customers for collections and to discuss any possible solution to assist them in future repayments5- Submission of the settlement and Reschedule proposals to the Unit Head for approval6- Processing case for legal action if required and Follow up all the sent accounts to the Legal department. 7- Forwarding cases to External agencies.8- Prepare daily performance tracker9- Prepare and maintain MIS related to the collection and recovery on daily basis.10- Meets Targets set on flow and delinquency rate.

Jordan

1- Contact a high volume of overdue accounts to collect outstanding balances on a timely basis ( up to 180 days ) 2- Analysis and collection of overdue accounts and solve the problem by restructuring of outstanding accounts3- Meet with customers and determine the cause of the problem and when the problem occurred and work to find solutions to ensure the stability of the payment process in the future.4- Transfer accounts over 180dpd in All products to Legal/Collection agency5- Effectively manage the performance of subordinates to ensure achievement of performance objectives and standards6- Have the ability to relate to people from a variety of different backgrounds7- Work closely with different departments to ensure work completion.8- Performs related duties and responsibilities as assigned9- Be persuasive, persistent and self motivated