Eyeleen Malave Email & Phone Number

Orlando, Fl, Us

Remote

• Provision, implement and execute changes For Cxenage, CcaaS, and VcaaS.• Completed telecom task to ensure migration from data centers to AWS was successful. • Add and maintain new carrier, BYOC client, numbers, on Sansay SBCs. • Order, troubleshoot circuits such as MPLS, VLANs, T1s.• Coordinate cutovers, go live, migration with the Service Providers and customers.• Prepare, review, and present SOW in preparation of go live. • Evaluate, coordinate and prepare Telecom requirements.• Prepare, submit and track country Telecom regulatory requirements. • Monitor capacity utilization, quality of the Service, of all Service Providers. Evaluate and add capacity as needed.• Prepare monthly reports.• Create and maintain Confluence process, how to, new documents. • Provide support including troubleshooting and resolving telecom, related issues in a timely manner.• Manage all service providers review contracts, negotiation new terms, that support telecom infrastructure ensuring SLAs are being met, and process and procedures are being followed.• Consolidated service providers from 37 providers to 6 providers. • Analyzed active circuit metrics, identify circuit not in use, and consolidated as needed.

- Develop documentation and implement processes.- Inventory/capacity management.- Provisioning of network circuits.- Manage move/add/change/disconnection orders.- WAN transport technologies.- Transport, MPLS, VPLS, OSI Layer 2 & Layer3.- Provisioning VLANs and routing within the Data Centers.

Remote

• Manage LNP and respOrg Domestic and International.• Manage relationship with Transport and Telecom carriers Domestic and Internationally.• Manage transport circuit VLANS, PTP, x-conn, MPLS, Layer 2 & 3.• Negotiate Carrier contracts, pricing, and SLAs.• Develop documentation and implement processes for provisioning of domestic, and International DID, DDI, TFN, ITFN.• Develop documentation and implement processes for Voice Ops team.• Maintain all carrier documentations, escalation list, reach list, contracts, and process up to date.• Maintain carrier performs, Service request for non-invasive and invasive request.• Inventory and audit numbers.• Work on company COGs for Telecom carrier cost.• Perform and manage move/add/change/disconnection orders.• Coordinate customer launch, cutovers (DIDs, TF, Circuits)• Manage day to day orders for AT&T Business Direct RouteIt, Verizon Enterprise Center TFNM applications, SMS800/SOMOS, 8MS.• Run monthly carrier CDRs.

Orlando, Florida Area

• Ensuring day to day activities meet SLAs.• Available for Escalations 7/24/365.• Product review/development.• Audit carrier billing, CDR, MDR, and invoicing. • Carrier on-boarding projects & other duties as required.• Coordinate carrier maintenance (update routing as necessary).• Perform carrier routing changes as required (outages/maintenance).• Cost saving management.• Carrier circuit management.• Capacity Planning.• Carrier portal management DIDs, DDIs, TFN, ITFN, and Short-Codes ordering/processing, Verizon Network Manager.• Outbound carrier rate deck implementation.• Provisioning process documentation.• Provisioning/ACC Knowledge base.• Manage phone number inventory.• Portability, Toll-Free respOrgs, Trouble reporting, Routing changes, MAC, SMS, CNAM, and E911.• Expedite, escalate, and track customer orders in multiple systems as required.• Maintenance Advisory Reports for Provisioning Work in the network to be performed during maintenance.• Perform Data Center Route away as required (US, EU, APAC, AU).• Assist APS team with implementation of new customers. • Work with Product management team on new cutting edge products.

Orlando, Florida Area

• Fill and managing number pools.• Process, expedite, escalate, track, customer orders in multiple systems for provisioning insuring timely delivery of services.• Interact with outside departments, ILECs, CLECs.• Run weekly audits.• Participate in projects & other duties as required.• Ordering DIDs, DDI, TFN, ITFN, Short-Codes, • Fulfill customer orders such as Number Request, LNP, RespOrg, Trouble reports, Routing changes, MAC and CNAM.• Coordinate vendor’s maintenance.• Create Maintenance Advisory Reports for provisioning Work in the network. • Load rates in Transnexus periodically.• Reclaim numbers from accounts.• Route away from data center/Providers for maintenance and outages.• Interop testing for new Providers.

• Implemented, designed and manage VoIP soft switch.• Configured and managed Gateway, Tariff, IVR, SIP, VS Portal, Call shop, Wholesale clients, Retail clients, Callback clients, Calling card clients, IP PBX clients, and Reseller clients. Work with Domestic and International clients. • Provided independent technical expertise in support of telecom, customer support software/hardware installation and telephony.• Created, and update office procedures for the Telecommunications Department. • Troubleshoot and assess situations with a solid understanding of VOIP and telecommunications.

Planned, directed, and coordinated multi Information Technology projects.Assigned project team roles within the IT department, such as Data and Voice team leads, and Project Coordinator.Scheduled weekly meeting with client and project team. Distributed weekly meeting minutes. Maintained Project timelines using MS Project.Ability to meet demanding timelines.Prepared purchase requisitions and issues purchase orders.Designed all IT construction documents and specifications. Telco/Market Data Circuit Procurement and installation management.Voice/Data Equipment Procurement and installation management. Attended client project meetings and contractor coordination.Managed Contractor proposal evaluation & bid leveling.Performed site inspection for installation/implementation management. Prepared and distributed of field observation report & punch list to the project team.Development & preparation of Voice & Data systems documentation.Development & maintenance of contractor RFI tracking log. Coordinated all system testing, commissioning and final acceptance.On-site project manager and communication channel for the client during end-user training, leading up to and through cutover, to ensure a successful and technically solution to support our clients on the first day of business.

Continuum Health Partner It Outsourcing

Managed large and small projects.Prepared floor plans using Visio/AutoCAD. Coordinated with vendors installation of telecommunication equipment associated with project and MAC activities.Coordinated orders and installations of telecommunications services (local, long-distance, toll-free, and point-to-point). Managed multiple vendors, move, add, and change requests and project work assuring timely installation and project completion. Designed documents, supplier performance, customer feedback, and project documentation. Performed programming changes on the PBX (including Stations, Call Flow, Call Center, and Announcements), Messaging (including mailbox, Auto Attendant, and caller applications), and system adjuncts (such as Reporting, Recording, and Call Accounting).Tracked client/vendor problems through to resolution, and report back to client when problems are resolved.

Continuum Health Partner It Outsourcing

• Consulted with management and review project proposals or plans to determine time frame, funding limitations, and procedures for accomplishing projects.• Reviewed completed MACs to ensure adherence to customer’s specifications and established contractual obligations. • Completion of purchase order invoices, and expense reports for the Finance Dept.• Telecom Lead for all major and minor projects. • Supervised technicians. • Prepared project goals, timetables, milestones, vendor quotes, and related profit estimates for Telecom work. • Received, processed, and verified the accuracy of new installations.• Provided technical assistance to technicians whenever necessary. • Evaluated job specifications to determine the equipment needed to complete the work order.

Continuum Health Partner It Outsourcing

• Managed installation of voice/data wiring infrastructure, new installations, and maintained inventory of supplies. • Implemented site disaster recovery processes and managed, supported, and coordinated business continuity activities.• Provided on-call technical support as required. • Worked on customer trouble tickets and service requests, assisted client remotely. • Determine priority of action based on severity of service disruptions and respond appropriately. • Coordinate day-to-day workloads of technicians to ensure that work is done correctly and meets SLA’s.

As, Communications

Activities and Societies: Film and broadcasting club.

Associate Of Arts (A.A.), Communication And Media Studies