Eyeleen Malave Email & Phone Number

Orlando, FL, US

Remote

• Provision, implement and execute changes For Cxenage, CcaaS, and VcaaS.
• Completed telecom task to ensure migration from data centers to AWS was successful.
• Add and maintain new carrier, BYOC client, numbers, on Sansay SBCs.
• Order, troubleshoot circuits such as MPLS, VLANs, T1s.
• Coordinate cutovers, go live, migration with the Service Providers and customers.
• Prepare, review, and present SOW in preparation of go live.

- Develop documentation and implement processes.- Inventory/capacity management.- Provisioning of network circuits.- Manage move/add/change/disconnection orders.- WAN transport technologies.- Transport, MPLS, VPLS, OSI Layer 2 & Layer3.- Provisioning VLANs and routing within the Data Centers.

Remote

• Manage LNP and respOrg Domestic and International.
• Manage relationship with Transport and Telecom carriers Domestic and Internationally.
• Manage transport circuit VLANS, PTP, x-conn, MPLS, Layer 2 & 3.
• Negotiate Carrier contracts, pricing, and SLAs.
• Develop documentation and implement processes for provisioning of domestic, and International DID, DDI, TFN, ITFN.
• Develop documentation and implement processes for Voice Ops team.

Orlando, Florida Area

• Ensuring day to day activities meet SLAs.
• Available for Escalations 7/24/365.
• Product review/development.
• Audit carrier billing, CDR, MDR, and invoicing.
• Carrier on-boarding projects & other duties as required.
• Coordinate carrier maintenance (update routing as necessary).

Orlando, Florida Area

• Fill and managing number pools.
• Process, expedite, escalate, track, customer orders in multiple systems for provisioning insuring timely delivery of services.
• Interact with outside departments, ILECs, CLECs.
• Run weekly audits.
• Participate in projects & other duties as required.
• Ordering DIDs, DDI, TFN, ITFN, Short-Codes,

• Implemented, designed and manage VoIP soft switch.
• Configured and managed Gateway, Tariff, IVR, SIP, VS Portal, Call shop, Wholesale clients, Retail clients, Callback clients, Calling card clients, IP PBX clients, and Reseller clients. Work with Domestic and.
• Provided independent technical expertise in support of telecom, customer support software/hardware installation and telephony.
• Created, and update office procedures for the Telecommunications Department.
• Troubleshoot and assess situations with a solid understanding of VOIP and telecommunications.

Planned, directed, and coordinated multi Information Technology projects.Assigned project team roles within the IT department, such as Data and Voice team leads, and Project Coordinator.Scheduled weekly meeting with client and project team. Distributed weekly meeting minutes. Maintained Project timelines using MS Project.Ability to meet demanding.

Continuum Health Partner IT Outsourcing

Managed large and small projects.Prepared floor plans using Visio/AutoCAD. Coordinated with vendors installation of telecommunication equipment associated with project and MAC activities.Coordinated orders and installations of telecommunications services (local, long-distance, toll-free, and point-to-point). Managed multiple vendors, move, add, and change.

Continuum Health Partner IT Outsourcing

• Consulted with management and review project proposals or plans to determine time frame, funding limitations, and procedures for accomplishing projects.
• Reviewed completed MACs to ensure adherence to customer’s specifications and established contractual obligations.
• Completion of purchase order invoices, and expense reports for the Finance Dept.
• Telecom Lead for all major and minor projects.
• Supervised technicians.
• Prepared project goals, timetables, milestones, vendor quotes, and related profit estimates for Telecom work.

Continuum Health Partner IT Outsourcing

• Managed installation of voice/data wiring infrastructure, new installations, and maintained inventory of supplies.
• Implemented site disaster recovery processes and managed, supported, and coordinated business continuity activities.
• Provided on-call technical support as required.
• Worked on customer trouble tickets and service requests, assisted client remotely.
• Determine priority of action based on severity of service disruptions and respond appropriately.
• Coordinate day-to-day workloads of technicians to ensure that work is done correctly and meets SLA’s.

As, Communications

Activities and Societies: Film and broadcasting club.

Associate Of Arts (A.A.), Communication And Media Studies