Duane Smith Email & Phone Number

Connecticut

Wallingford, Connecticut

• Retained customers requesting to disconnect or cancel Verizon Wireless service.
• Expertise in solving problems and offering effective solutions to retain customers.
• Applied a multi-tasking and tech-savvy skill set to resolve challenging customer issues including device related troubleshooting, billing and service inquires.
• Answered 35 + volume of customer calls and deliverd innovative, individual solutions, satisfying the ever-changing needs of Verizon diverse customer base.
• Used my abilities to form a trusted bond, listened attentively and responded to inquiries which made me a critical touch point between Verizon and their valued customers.

Meriden, CT

• Inside sales specialist that handled customers response to marketing campaigns designed to promote customer loyalty and generate revenue for the company.
• Identified Small Business customer needs and utilized solution based selling techniques to fully demonstrate the value of Verizon Wireless products and services.
• Met and often exceeded monthly sales quota objectives by educating and retaining the accounts of small to mid-sized business.
• Responsible for price plan analysis and price plan changes with focus on contract renewal.
• Outbound calls to customers offering upgrade in equipment, accessories and data services.
• Received Verizon Wireless Excellence Award 2012 (Perfect Attendance and Quality calls)

Connecticut

• Position required partnership with distributors in the processing of orders and transactions in a fast paced dynamic call center environment.
• Responsible for checking pricing and availability of Hubbell Wiring products.
• Processed direct orders over the phone, made changes per distributors or sales request.
• Updated SAP-R3 database.

Connecticut

• Directly responsible for selling Anthem Blue Cross Blue Shield health insurance plans within a call center environment and fields sales presentations.
• Accountable for developing and administering sales presentations face to face to customers to achieve sales production standards set by management.
• Maintained focus while being on phone up to 80% of total workday.
• Sold Medicare supplemental plans, health savings accounts and high deductible health care plans.
• Licensed to Sale Life and Health Insurance for State of Connecticut, New Hampshire and Maine.

North Haven, Connecticut

Primary responsibility was to scan and load packages onto trucks for delivery.*Worked in team environment.*Exemplified responsibility, reliability and safety.* Focused on task at hand for accuracy.

Bachelor'S Degree, Business/Corporate Communications

Associate Of Science (A.S.), General Office Occupations And Clerical Services