Resolving customer service issues via email and phone across eight online stores; processing orders, RMAs, replacements, and reshipments through OpenCart, WooCommerce, and ShipStation; data entry with Google Sheets and OpenOffice; assisting the Social Marketing Team with website elements, page design, product packaging design, ambassador reach-outs, and development of promotions.

Eyes Maiden is the online store and portfolio of artwork by Naomi Song Bear.Black & white and color drawings, illustrations, prints in pencil/ink/watercolor.Graphite portraits.Perfect bound sketchbooks.Hand screen printed and direct to garment printed clothing & other items (totes, pillows, mugs, etc.).

Graphic design, digital printing, answering phones, filing, data entry into Printers Plan software, customer service.

Design of Brochures, Stationary, Business Cards, Post Cards, Rack Cards, Promotional Marketing Items (pens, sticky/post-it notes, lip balms, banners), Clinical/Hospital Forms (spot color NCR forms, fillable PDF forms); Light logo creation & heavy logo re-creation/editing; Making sure client files are print-ready (checking/correcting bleeds, crop marks, margins, color settings, photo quality); Light photo manipulation; Choosing stock images; Ordering printed products for CMYK printing; Keeping digital files organized; Producing plates on an ABDick Direct to Plate Maker for spot color presses; Communicating with sales team on projects & deadlines; Light copywriting/editing.

Fine art collaboration with Co-Owner, Emilee Granelli.Screen printing t-shirts and books; Curating and setting up small art exhibitions.

Short demonstrations of spot color screen printing techniques including use and care of screens, squeegies, ink, and paper material; short demonstrations of the aquatint process including how to prepare and etch copper plates, as well as the safety precautions for using acid and resin in the etching process; general shop care including inventory, cleaning, and maintaining a safe environment for students; monitoring Com Des Print Lab including digital print service (printing oversize prints on Epson printer); monitoring of Digital Print Lab including keeping an eye on all computers and printers for misuse as well occasionally assisting students with paper jams and printing questions and keeping inventory of ink and paper supplies.

Receiving wires and entering information into Excel for monetary transfers.

Grading tests of students applying for state electrical licenses in Texas; calling student and entering credit card information into system if student passed; calling student to arrange for another online test if student failed.

Desktop publishing of menus, brochures, and business cards; Operating vinyl plotter; Stamping napkins; Customer service (selling office products to customers and discussing projects with potential clients); Inventory; Keeping shelves stocked; Taking and placing orders for wedding/invitation stationary.

Inspection of wine labels for printing errors (hickeys, folds, registration); Shrink wrapping and packaging wine labels for delivery; Trained on Heidelberg presses for numbering, foil stamping, die-cutting, and kiss-cutting.