Strive to deliver mainly food on time without spillage or damage to paying customer including pick-up from an eatery. Customer service includes providing service requested by driving and delivering service safely by following the road code. Foremost, concern for oneself

Completed more than 7,500trips3,000 Five star trips reached

Accountabilities• Discovery process: Collated/gathered data with respect to processing leaky claims• Document management: Analysed, segregated and allocated relevant information after converting paper property records to electronic images• LIM Process: Managed LIM documentation to provide quality and accurate information to customer• Record Management: Retrieval and return of paper files according to business rules• Soil Report: Analysed, performed checks, recorded and tagged Geotechnical Reports to relevant consents and properties• Street Numbering: Analysed, renumbered and allocated street numbers to properties within the isthmus according to accepted standards (Australia, New Zealand)• Data capture: Covered/supported Scan Centre (Scanning outputs: applications, consents etc.), audited quality of scanned images• Technical: Was proficient in all in-house related software platforms• Change Management: Ability to adapt to various changes and requirements of business and customers• Varied project involvement: Conversion of paper documents to electronic for city planning, Great Barrier Island; swimming pool audit; Building Warrant of Fitness project for Manukau, etc.• KPIs: Met daily targets setAchievements• First point of contact for all queries with respect to leaky claims from lawyers• Turnaround times were maintained at 3 working days despite the SLA is for 10 because of robust, stringent and efficient process set up• Consistently met and often exceeded daily KPIs – Daily target of ten property files; two street numbering cases. This ensured that customers received complete information in addition to an accurate and complete product such as a LIM or a CD for any given property within the isthmus• Recommended alternative solutions to scanning processes and procedures which led to shorter turnarounds and happier customers

A short secondment for a period of three months was intended to understand a different activity handled by the council. It involved looking at and accepting appropriate paperwork submitted by property owners for residential, commercial and industrial activities. Data quality and customer service experience definitely contributed positively to this new temporary role. If I was able to put my two cents worth and bring in positive customer experience, I would be happy.Secondment extended till end January 2014.Accountabilities• Lodgement process: Checked quality and relevance of documents, acceptance of the same and lodging of a building consent with the aim to facilitate consenting process• Customer interaction: Answered all building consent related queries to customer over the phone as well as face to face. Achievements• Positive feedback from customers• Proven commitment levels• Stiff or strict standards around documentation acceptance led to quicker turn around for consents and provided customer delight• Contributed towards ‘constant improvement’ which led to better and clearer application forms• Initial three month secondment was extended several times

Preparation of historic documents for scanning purposes, scanning paper documents and capture dataAccountabilities• Data Capture: Processed, scanned and uploaded paper property records to electronic images• KPIs: Ensured daily conversion targets are met• Remediation: Analysed and segregated relevant documents prior to converting paper property records to electronic images• Ensured daily conversion targets were metAchievements• KPIs met – Daily target 3,000 A3, A4 pages, 300 plans• KPIs met – Daily target 1,500 pages• Star Performer Award – May 2002

Hyderabad based Company.First point of contact for franchisees. Customer solution provider (Product knowledge and implementation).

Reporting to Vice President and General Manager West, What-If- Scenarios, active member of TQM (Total Quality Management) and part of Training the Trainer programme