Eylmer Bartolome Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

As a Senior Customer Service Supply Chain Specialist, I am responsible for a portfolio of key accounts and 2nd tier accounts, both EDI and non-EDI, in terms of order processing and managing updates to system orders. Currently, I am the primary account holder for BuyBuyBaby 2.0, Zulily, Dollar General Stores, John Deere, Meijer DC, Peyton’s/Kroger, and all military accounts (AAFES, Nexcom/Navy, Marines). I also have proficiency in and provide additional support for other accounts, both key and 2nd tier in both domestic and international segments, including Amazon, Walmart, Rite-Aid, and multiple overseas accounts in Mexico.- Develops, maintains, and advocates customer service relationships within the Order-To-Cash process- Analyzes customer service levels, inventory levels, and on-time delivery measures to meet customer expectations and standards.- Consistently collaborates with various departments – Sales, Marketing, Transportation, Distribution, Logistics, 3PL – to support and correctly align overall customer needs.- Develops and maintains standard operating procedures documentation and training materials in support of customer service and order-to-cash processes.- Investigates and performs root cause analysis and facilitates action planning both for improvement and problem resolution.Additional Responsibilities and Skills:- Six Sigma Green Belt certified- SAP S/4HANA Training Instructor for Order-To-Cash Process- SAP S/4HANA Training Materials reviewer, editor, and tester- Trained and provided support as a backup Replenishment and Inventory Analyst to support staffing shortages- Led multiple group collaborations and initiatives that supported training and development within the team and department-wide levels, including:o Root Cause Analysis o “Back to Basics” training sessionso Recognition programso Book Club Reviews

Atlanta, Georgia

A non-profit support group offering and sharing adoption resources, referrals, parenting hacks, words of encouragement, and adoption stories.

Alpharetta, Georgia

Fulfilled a dual-role for both Retail and eComm line of business for the entire system. Within the Retail LOB, responsible for supporting and managing the procurement needs of the entire retail line of business via our re-distribution partner (Dot Foods). Additionally, responsible for the management and procurement needs of four distribution centers that support 80 retail stores within the network. Within the eComm LOB, responsible for procurement needs of the entire company’s eComm line of business. • Retail Re-Distribution and Distribution:- Collaborated with Supply Chain, Operations, Marketing, and Finance teams to review and define product needs for the entire system, including seasonal product needs- Worked in partnership with Dot Foods to provide purchase orders and product needs; reviewed system-wide inventory by SKU to determine any current and future needs; provided pricing updates for all SKUs; worked alongside Dot Foods reps in dealing with suppliers on an as needed basis.• eComm/Direct to Consumer:- Collaborated with Supply Chain, Marketing, Finance, and Warehouse teams to review and determine product needs.- Worked directly with suppliers and vendors who provide products to the eComm warehouse with regards to forecasted needs, purchase orders, production needs, and delivery schedules and logistics.- Partnered with our Accounts Payable team to manage invoices specific to eComm purchase orders

Greater Atlanta Area

As an Area Supervisor, I was responsible for helping the Regional Manager oversee three stores within the region in the areas of labor management, inventory management and control, food safety, and product quality.

Greater Atlanta Area, Georgia

Responsible for the overall operational and financial performance of four restaurants in the territory – a $5M portfolio. Coordinated the ongoing training and development of store-level management teams to ensure consistent high quality customer service and product quality. Handled territory-level Human Resources issues, including recruiting, hiring, termination, and dispute resolution. Managed the training and execution of schedule forecasting, employee scheduling, and productivity analysis using the SMART Scheduling System as it relates to Cost of Labor, Cost of Sales, and Sales Performance. Analyzed and communicated daily, weekly, and monthly financial results of individual units and overall territory to ensure financial stability and efficiency.

Responsible for the operation of the retail and restaurant unit with annual sales of $1M. Additional responsibilities include analysis of store financial records, profit and loss statements, payroll, and inventory levels. In charge of employee selection, hiring, training and development. Ensures consistent delivery of high quality customer service, food quality, and food safety standards. • Appointed by the Regional Manager to perform internal Food Safety Audits in 10 units in order to educate and prepare restaurant managers and team members for official internal and third-party food safety inspections• Assists the Corporate Loss Prevention Manager in monitoring and analyzing inventory discrepancies on a daily basis• Regional representative to the “Operations Development Team” – round-table team responsible for analyzing and recommending developments and enhancements to current standard operating procedures.• Certified Servsafe Instructor responsible for conducting classes for all managers and maintaining certification records & currencies within the region• Bench Restaurant Training Manager responsible for assisting in the training of incoming managers• Recognized with the “Region Impact Award” in 2011 for exemplary team player contributions to the region

Served as a Senior Squadron volunteer for Search and Rescue team operations. Also served as the Squadron's Historian and Public Affairs Officer.

Accurately and efficiently processed transactions to build customer confidence and trust, based on established policies and procedures. Served as an ambassador of the bank by providing great customer service and banking services to customers. Effectively identified customer needs and made appropriate referrals of banking products and services. Adhered to and knowledgeable of regulations but not limited to Anti-Money Laundering, USA Patriot Act, Bank Secrecy Act, Fraud Protection, Security Procedures, and Privacy & Confidentiality requirements.

Responsible for the overall operation of the restaurant ($1.8M annual sales), including analyzing financial records, profit and loss statements, and restaurant-level payroll records. In charge of employee selection, hiring, and training & development – team members and managers. Ensured consistency of high quality customer service and maintenance of food quality and food safety standards. • Successfully increased store sales by an average of 15% per week • Bench candidate for an Above-Restaurant Leader position

Responsible for overall operational & financial performance of 6 restaurants – a $6M portfolio. In charge of 6 General Managers, 12 Assistant Managers, and 200 hourly employees. Coordinated training & development of management teams. Handled territory-level HR issues, including recruiting, hiring, termination, and dispute resolution. Responsible for monitoring, tracking, and addressing individual & territory-wide Staff Bench Plans, staffing levels, and workforce deployment. Managed the training and execution of schedule forecasting, employee scheduling, and productivity analysis as it relates to Cost of Labor, Cost of Sales, and Sales Performance. Directly involved with the analysis, decision-making, and planning processes for organizational budgets, employee bonus programs, and modifications or updating of company policies & procedures. Interacted directly with executive level management on a daily basis.

Performed operations audits & evaluations at 200+ locations from Atlanta, GA to New Orleans, LA. Compiled audit results into daily reports for corporate executives. Provided effective recommendations in order to maintain company standards & related this information to all entities. Tracked Mystery Shop results to establish frequency of audits & evaluations for the year. Regularly interacted with all levels of management. • Served as a consultant for all levels of management (store level& executive) within the assigned territory• Provided recommendations on most effective operational procedures to ensure efficiency of every site• Administered training and transitions for new Specialists throughout the country

Coordinated operations for 50 locations in the State of Georgia. Served as a liaison between Brand Licensees & Taco Bell Corp. Managed license agreements for each license organization and negotiated renewals. Conducted periodic on-site audits to guarantee adherence to established guidelines. Assisted in the development of successful sales plans. Led training activities for assigned territory and provided tailored instructional materials. Ensured success of marketing strategies. Determined appropriate stores for certification as training restaurants. Supervised new product roll-outs. Continuously communicated with individual store owners and upper management.• Contributed to multiple clients' successful brand operations by serving as the primary brand consultant• Successfully led three sites to be ranked as one of the top 15 units in the country in 2000• Productively conducted training sessions as a certified Servesafe Food Safety Instructor

Led training and re-training classes for licensees and other managers in the Southeastern territory. Developed training materials and instructional resources for training sessions and updated materials when necessary. Gained considerable exposure and valuable knowledge of franchise and license operations and procedures. • Contributed in the development and modification of key training materials for the organization• Created and designed streamlined Job Aids for restaurant-level utilization• Served as a key liaison between store-level managers & license owners and the Zone Office Training Department• Served on multiple Training Department round-table sessions

Tracked & recorded individual store sales, performance, and operations in New Orleans, LA and Biloxi, MS. Administered all financial records, including payroll and profit & loss statements. Created budgets after thorough examination of financial reports. Developed training materials & led instructional sessions for managers-in-training. Led employee selection & hiring decision. Introduced new products to other General Managers in the market. Ensured consistency of quality customer service. • Successfully managed and developed a restaurant with annual sales of over $1.5M• Effectively turned around and successfully improved multiple “opportunity restaurants”• Managed stores which received top rankings among entire restaurant chain for 4 consecutive years• Recognized with prestigious Golden Bell Award in 1998• Featured in a national Taco Bell video production for Outstanding Community Service during Hurricane George in 1998

Mba, Business Administration

Bs, Management

Activities and Societies: Beta Gamm Sigma, Phi Kappa PhiHonor Graduate, Cum Laude

Diploma