Eymard Peiris Tavarayan Email & Phone Number

Colombo, Western, Sri Lanka

Sri Lanka

 Nurture a customer-centric work culture creating an environment of feedback, diversity, mutual respect and teamwork.  Assist in formulating/ implementing BD strategies & policies.  Steer all aspects of the assigned product category including analysis, reporting, planning, partnership & new business. Sustain an excellent service quality towards corporate customers (NPS >85%). Ensure adherence/ compliance to ISO 20000 standards & deliver the same to NOC tech staff… Show more  Nurture a customer-centric work culture creating an environment of feedback, diversity, mutual respect and teamwork.  Assist in formulating/ implementing BD strategies & policies.  Steer all aspects of the assigned product category including analysis, reporting, planning, partnership & new business. Sustain an excellent service quality towards corporate customers (NPS >85%). Ensure adherence/ compliance to ISO 20000 standards & deliver the same to NOC tech staff.  Handle admin/ operations/ wellbeing/ retention of Eureka NOC team.  Assign KPIs and objectives to synchronize with organizational goals. Manage product category and lead the team with agility/ resilience, continuously improving based on KPI’s. Frame all activities and service delivery within the ISO 20000 framework. Probe/ comprehend/ identify customer needs, propose customized products/ services prior to contract/ contract upgrading.  Pursuing/ finalizing new business opportunities and executing contracts.  Conveying new product developments to current/ prospective clients. Serve as the lead point of contact for all customer account management matters. Foster/ sustain productive relentless client rapport. Devise/ collaborate/ sustain effective & precise communications with the internal/ external stakeholders of product/ project status. Ensure clients receive requested products and services promptly. Aid in project planning, scheduling, resource allocation, project accounting, and controls.  Amass/ analyse info pertaining to market/ trend/ competition & suggest strategy alterations. Comprehend key category trends and market dynamics, and identify growth opportunities. Perform promotional activity analysis perceiving ROI from promotional activities Show less

Sri Lanka

 Addressed customer complains/ issues & built rapport via listening to and resolving concerns. Plan network installations by reviewing customer orders, plans, manuals, and technical specifications. Ordering/ gathering equipment, supplies, materials, and tools, assessing installation sites & prepping an installation diagram. Handled  New Connections  Fault and Rehabilitation  ADSL and New Technologies  Cable and Development … Show more  Addressed customer complains/ issues & built rapport via listening to and resolving concerns. Plan network installations by reviewing customer orders, plans, manuals, and technical specifications. Ordering/ gathering equipment, supplies, materials, and tools, assessing installation sites & prepping an installation diagram. Handled  New Connections  Fault and Rehabilitation  ADSL and New Technologies  Cable and Development  Planning Show less

Bsc (Hons), Business Administration And Management, General

Advanced Diploma, Business Management

Advanced Diploma/ Diploma, Telecommunications Engineering

College Education, Maths

Activities and Societies: College Prefect, Western Band, Legion of Mary

Basic Diploma, Computer Studies