My expertise: 1. Diagnosis and development of work procedures and operational, businesslike & technological processes involving systems such as CRM and voice navigator2. Managers & employees development, by colors' tools & unique ways I've created by combining all of my knowledge and experience. 2. Development & guidance of interpersonal & image shaping workshops2. Development of tailormade workshops according to the organizational needs3. Assimilation of organizational culture

Bussiness Proccess, Workflows & Operating Procedures DevelopmentTechnological Prossess Development for CRM and Voice NavigatorDevelopment and Guidance of Communication & Image Workshops, involving both outward and inner service, for employees & managers of Newpan and of third party suppliers Management DevelopmentAssimilation of Service Oriented Organizational CultureManagment of Service Centers