Eric Yohe Email & Phone Number

Denver, Co

Denver, Co

Denver, Co

-Interpreted complex contract terms specific to company initiatives and implemented processes to ensure contract and Federal Communications Commission (FCC) and state level Public Utilities Commission (PUC) compliance.-Provided direct client account and training support to key corporate wireless carrier customers.-Provided process and training support to internal clients to ensure consistency with customer messaging, contract and regulatory compliance and project success.-Implemented and improved processes related to order processing, provisioning and billing with a focus on the support of internal and external customers in the execution of Fiber to the Cell Site (FTCS) corporate initiatives.-Developed, delivered, and maintained customer specific training material including system job aids and Captivate movies specific to each customer’s systems and applications.

Denver, Co

-Using the ADDIE model, designed, developed, delivered, and evaluated over 20 distinct training programs to 600+ individual internal and external students with a broad range of technical abilities and knowledge.-Reviewed all internal and external training collateral to ensure federal and state regulatory compliance.-Delivered training successfully via a range of platforms including instructor led, blended learning, distance learning, and web-based training. -Training programs created covered a wide variety of subjects primarily focused on technical system training, but also include process improvement (Six Sigma and BPM), professional development, and customer service trainings.-Demonstrated superior facilitation skills by achieving 95% student satisfaction rating (per internal measures) for all (40+) programs delivered.

Denver, Co

-Established and maintained post-sale contract management of relationship for over 30 wholesale accounts (CLEC,IXC) in a regulated (FCC and multiple PUCs) environment.-Served as single point of contact for all customer issues, including interpretation of and compliance with Qwest's legal obligations per the customer's Interconnection Agreement and under FCC and state PUC rules and regulations.