As an IT support technician i have as duties;• Serve as the first point of contact for customers seeking technical assistance over the phone or email.• Perform remote troubleshooting through diagnostic techniques and pertinent questions.• Walk the customer through the problem-solving process.• Provide accurate information on IT products and related services.• Record events and problems and their resolution in logs.• Identify and suggest possible improvements on proceduresJuly 2017: Took part in the Installations and setup of HF Radio Communication devices (CODAN ENVOY x1) on IUCN vehicles (International Union for Conservation of nature),Yaoundé (volountary).March 2017: Took part in the Installation and configuration of VHF Motorola Radios on Diplomatic vehicles for the Canadian High Commission Cameroon (Volountary).