Elaine Young Email & Phone Number

San Francisco Bay Area

Ottawa, On, Ca

• Built Instagram Direct messaging integration with Shopify Inbox as part of a 3-person team, supporting over 80,000 merchant Instagram shops• Worked cross functionally with front-end, mobile, data, and Meta teams to ensure accurate and timely deliverables, while tracking app usage and potential improvements• Handled webhooks for text, image, video, story mentions, story replies, inline replies, FAQs• Designed DataDog and Grafana dashboards to monitor the health of our apps and integrations; used by a group of 40+ team members• Setup PagerDuty alerts connected to DataDog and Grafana monitors; used by on-call rotation of 20+ engineers• Developed redaction and purging logic for GDPR compliance• Led preparations and gamedays for BFCM. Ran load tests for service stability• Tackled tech debt issues across over 5 repos, ensuring the security and stability of our services

Ottawa, On, Ca

• Used the Facebook Graph API to create Facebook Messenger integration with Shopify Inbox as part of a 2-person team, supporting over 100,000 Facebook pages for merchant ecommerce stores• Contributed to first automated messaging project for order lookup, using Shopify’s GraphQL API• Parsed webhooks, type-checking, and formatting for message delivery from Facebook Messenger• Utilized Facebook templates for a better user experience for merchants• Handled webhooks for text, image, video, story mentions, story replies, inline replies, FAQs, product shares, discounts, and instant answers• Coordinated with Design, UX, and Product teams for alignment on development and product goals• Led preparations and gamedays for BFCM; Ran load tests for service stability

Ottawa, On, Ca

• Refactored a complex, multi-use "status" database column into 3 distinct, single-use columns, improving clarity and accuracy in status usage• Updated front-end React components to display correct status banners for merchant admin page• Developed with Apple API for messaging capabilities with Apple Business Chat• Coded within our in-house built chat widget, Shopify Chat, using webhooks and event tracking• Learned Object Oriented Design and Development in Ruby on Rails• Utilized tools such as Sidekiq, Bugsnag, Datadog, Splunk, FactoryBot• Worked with React, Typescript, and GraphQL• Wrote comprehensive RSpec Tests

San Francisco, Ca, Us

• Reviewed and Signed Off on 9 iCIMS-Workday Integrations Designs• Tested and Implemented 9 Integrations between ATS and HRIS• Wrote and Executed QA Plan for Workday Onboarding• iCIMS Onboard User Admin Lead• Built iCIMS Reports and Custom Fields for Efficiency Gains within Recruit and Onboard• Partnered with Compensation Team on Publishing New Incentive Programs• Upkeep of iCIMS Job Templates in alignment with Compensation, Legal, and HR• Employee Talent Referral Program Partner

San Francisco, Ca, Us

• Designed, Tested, and Implemented iCIMS Offer Letter iForms• Created Unique iCIMS iForms to Increase Data Security for New Hire Information• iCIMS User Admin Lead for Onboarding and Reporting• Developed Training Materials and Resources for Recruitment and Talent Operations• Trained Recruit Team on Offer Details Approvals and Written Offer Launch• Composed and Distributed Process Change Announcements to Stakeholders• Developed and implemented of Global Approval Lists for Offer Details Approvals• Co-Lead on Implementation of iCIMS Onboard - New Hire Information/W4/Form I-9

San Francisco, Ca, Us

On the Talent Operations Team:• Lead the Design and Testing of automated Offer Letters within SterlingONE• Created Process Documents and Training for Recruiting and Talent Operations• Increased Efficiency of Processes for New Hire creation in ADP• Developed Time-Saving Offer Letter Templates for High Volume Recruiting Roles• Maintained, Revamped, and Promoted the Employee Talent Referral ProgramOn the Talent Programs Team:• Maintained Career Fair Information and Materials• Inventoried Company Swag for Job Fairs, Replenishing when necessary• Creation of Career Fair Flyers and Social Media Advertising, in partnership with Marketing/Branding• Booked Travel and Lodging Accommodations for Recruiting Team Members• Researched Venues and Obtained Quotes for Sunrun-Specific Hiring Events

San Francisco, Ca, Us

• Form I-9 Identification, Verification, and Storage• New Hire Data Entry into ADP• Information Verification in Oracle• Assisting Legal Department in obtaining and organizing files

London, England, Gb

• Designed employee onboarding program and training materials• Oversaw and improved quality of hiring and training operations in the Bay Area• Ensured timesheets, payroll, and PTO requests were submitted to HR and ADP by deadline• Coordinated employee engagement events, reducing company turnover• Implemented HR document filing system for new, current, and former personnel• Assigned, collected data, and delivered 360 performance reviews• Concentrated on organization and cleanliness standards, increasing operational report scores• Assembled annual quarterly 13-week analyzers for performance review• Investigated and reconciled any cases of loss or theft, maintaining stock integrity• Organized employee work schedules across multiple locations• Calculated and submitted monthly expenses

• Managed and filed confidential tax information for the firm• Trained new hires for store and cage cashier, ensuring accurate cash handling• Assured firm documents met all regulatory guidelines• Led three departments of 25 employees• Audited company’s cash flow operations

• Orchestrated mass hiring within the company for new locations• Developed and standardized interview materials• Trained employees from entry level to managerial level• Supervised teams of employees across multiple locations• Brainstormed marketing ideas for promotion of new locations• Ensured customer satisfaction by providing excellent customer service• Monitored inventory for all venues• Maintained a fun work environment based upon friendship, teamwork, and trust

• Screened and routed incoming calls to proper recipients• Directed all forms of incoming correspondence within the company• Tracked office supplies inventory and placed orders accordingly• Assembled project specification and operation manuals

Las Vegas, Nevada, Us

• Screened and routed incoming calls to proper recipients• Directed all forms of incoming correspondence within the company• Booked travel accommodations for executive travel• Assisted Accounts Receivable and Accounts Payable department• Compiled expense spreadsheets for executives• Greeted clients, directed them into conference room, and provided refreshments

• Processed cash and check deposits• Ensured safe cash handling utilizing trial balances• Cashed and created cashier checks• Executed cash withdrawals accurately and efficiently• Exchanged money between teller drawers and vault• Reloaded ATM machine

Software Engineering Program, Computer Software Engineering

May 2019 Prep Course, Computer Software Engineering

Bachelor Of Business Administration (B.B.A.), International Business