Telehealth Governance Manager. Oversight of the National Telehealth Portfolio managing a budget exceeding $65M to a 1% variance. Role is focused on vendor contracting, business case development, and governance.Former Roles: RAC (IT Funding) Governance Manager with oversight of $6M in IT investment spend. IT Business Relationship Manager for Health Plan, Revenue Cycle and Medical Group business units, responsible for creating long-term IT roadmaps, including creation and implementation oversight of the 5-year PPO Roadmap. Led the Telehealth COVID-19 Response Team for rapid implementation of local initiatives. Program Management and Business Capability consulting services to assist leaders with defining the change plan between current and future states. Includes: streamlining the PMO project intake and oversight processes; Coding and Risk Adjustment process overhaul; implementation of Tapestry UM (Epic), and a strategy project for data sharing among external business partners (HIE). Previous Role: Business Capability consulting services to assist leaders with defining the change plan between current and future states. Focus: streamlining the PMO project intake and oversight processes; Coding and Risk Adjustment process overhaul; implementation of Tapestry UM (Epic), and a strategy project for data sharing among external business partners (HIE).

Successfully executed Revenue Cycle Risk Adjustment (RAF score) program for patient outreach and physician education to ensure the completion of approximately 4,500 Annual Wellness Visits for patients with unaddressed HCC conditions and gaps in care, resulting in $3.2 million in additional premium revenue for previously unreported conditions ­- PMO Director role with 6 Project Managers and 2 Performance Improvement Analysts

PMO leadership for 4 healthcare clients, including a regional health system in the Midwest, one of the nation’s leading health systems in the Great Lakes area, a large county health system in the Southwest, and world-class cancer specialty hospital system in the West:• Oversight of portfolio budgets totaling in excess of $5B• Management of PMO staff and departmental budgeting• Implementation of 2 successful Organizational Change Management (OCM) programs to increase physician adoption of new technology• Implementation of a Revenue Cycle KPI monitoring process and related tools• Key advisor on a Revenue Cycle Redesign project and on a full EMR Vendor Search and Selection RFP project

Oversight of a $96M program for EMR / Revenue Cycle system remediation; involved extensive vendor management responsibilities with strategic partner Deloitte and 16 senior PM direct reports

• Implementation Director for a $4.5M QNXT program for a large IPA client (Independent Practice Association) • PMO Manager on a $17M ACA implementation program for a start-up company with two Blue Cross Blue Shield Plan clients

• Staff management with 6 direct reports and departmental budgeting• Successfully implemented a pharmacy drug program for the City of New York, Department of Health and Mental Hygiene; included a vast marketing campaign, a call center implementation, social media, mobile apps, software custom development, configuration, and a Mayoral Press Conference • Oversight of a project portfolio, including large releases for a pharmacy claims adjudication system (RxCMS), an AIX and Oracle Upgrade Project, and a new product development project for end-of-year true up of Medicare Part D claims submission to CMS (Centers for Medicare & Medicaid Services)

• PMO Leader on 4 large, multi-million dollar projects (total $14.2M) for State Medicaid and SCHIP programs; each project required custom software development, new call centers and public walk-in locations, staffing, and implementation of a robust reporting and analytics system • $.5M Site Consolidation project in which 17 nationwide offices and data centers for Workforce, NMSN (National Medical Support Notice), TANF (Temporary Assistance for Needy Families), and Paternity management were migrated into 2 consolidated sites

• ­PMO Oversight: 11 direct reports, review and prioritization of project proposals, resource capacity planning, portfolio dashboard, development and monitoring of performance metrics for PM execution, project audits, departmental budgeting, Sarbanes-Oxley (S-OX) financial monitoring and reporting, vendor and contractor management• ­Project Management: Successfully deployed several multi-million dollar projects, including an SAP supply chain and finance module implementation and a robust Point of Sale (POS) online ordering system

Performed ceremonial burial services for 82 US Veterans, as well as countless retirements, promotions, awards, holidays, and other standard military ceremonies. Additionally, presented a US Flag Ettiquette speech to a group of 500+ Boy Scouts and their families. Skilled with use of the M-1 rifle, proper folding and handling of the US flag, the history of the flag and purpose behind each ceremony, and proper ceremony behavior and etiquette.

Guidance & Control Systems Specialist on the E-4B (a modified Boeing 747); primary activities included maintenance, troubleshooting and repair of high-end avionics and electronics systems. Served as an Alert Team member on Flying Status and earned over 1,000 hours of flight time (2 Aerial Achievement Medals) while supporting the mission of the National Airborne Operations Center (NAOC). Responsibilities included determining and reporting the operational status of the aircraft.