• Duty Manager(Winter) - lead daily operation • Joined International Reservations team during summer 2023

• Location : Trevi Cafe, Saradise Edge• In charge of social media handles (posting, announcement etc)• Design stationeries and menu • Assist manager in overseeing daily operation as acting supervisor • Assist in training and managing staff • Assist in maintaining standard of operation• Multitask in daily operation as service crew and barista• Handles cashiering on a daily basis• Manages customer complaints and problem solving on a daily basis

• In charge in engaging clients mainly on events (weddings, annual dinner etc) • Produce event proposal and provide quotation• Assist in event coordination and execution• Assist in marketing strategies and research• Assist in general mar• Gained knowledge on event operation

• Part of Tour Desk team who handles guest booking needs in terms of lessons, transportation, babysitting etc during winter season• Assist guest requests, booking needs or complaints via NC email inbox • Assist in daily operation tasks • Assist in guest arrival or drop offs, room preparation, check in procedure, etc when needed• Knowledge on local information in Niseko and Japan in general

• Handles check in/check out procedure and cashiering as main daily tasks• Manages guests expectation and complaints during or after guest stay• Manages daily bookings• Upsell stay promotion • Assisted in housekeeping when needed during peak period

• Learns basic of guests services NC offers during summer season• Assist in room prepping, check in procedure and tour arranging• Assist in guests arrival or drop offs and daily operation tasks