Eysaff Portillo Email & Phone Number

California, Estados Unidos

Assist customers and internal users with technical issues related to internal software via phone, email, and web demonstrations, created and managed support service tickets through JIRA and Send Desk, support bug testing and resolution, coordinate and produce supplemental step-by-step instructional videos for internal software features, collaborate with.

Resolved problems, inquiries, and discrepancies concerning customers' accounts to 20+ customer issues daily with 98% success. Assist customers affected by identity theft and stolen or lost banking products with resolution pathways.

Maintained and updated customer database files to ensure full accuracy of stored information, researched and resolved problems and customer questions regarding payment history, performed system troubleshooting using Delta, DPA, and Oep Sales in response to customer input on product operations.

Provide technical IT support to resolve daily online client testing with a 97% efficiency rating.

Completed over 7920 hours of international and domestic flights on the Boeing 737-700/800/900 Max, Embraer-190, ensured adherence to Federal Aviation, Department of Transportation, and company safety and security standards, relayed communication to passengers and cabin crew and from the flight deck in a professional and personable manner, served in-flight.

Maintained a customer account information database (incl. canceling and updating customer accounts.), collect payments and extend guaranteed membership using SAP Business and Siebel Customer Relationship Management (CRM), provided customer service by phone through Avaya.

Greet and check-in guests in a 340+ room hotel with Opera System, Guide and handle guest complaints, inquiries, comments and initiated appropriate action and follow-up, Stock and order all necessary Business center/library items on a bi-weekly basis.

Splice and insulate conductors and related wiring to connect power distribution and transmission networks using related electrical tools, Install electrical distribution and transmission system, coordinate the preparation and completion of work assignments.

Perform routine maintenance and testing on electrical wiring and telecommunication systems. Configured hardware devices and software operating systems for equipment as such as ZKTeco, Canon, and more.