ITSM and Service Management specialist with focus on processes. Implementation of service management through a balanced effort of people-, process- and tools management.Through a combined technical analytical mind and well developed communications skills i am able to meet all the ambitious Service Management goals set by a learning organization. This is done through an ability to cooperate wtih all levels of the organization from Management to the deepest technical experts. I find it mandatory to allways ensure commited buy-in from the people working within the processes. I find it thrilling to experience collective team spirit.Specialties: ITIL Service Management, Operational Contract management (SLA/OLA specialist)Process and Project Management. BMC Remedy Architect and workflow solutions developer.Now also proficient Scrum Product Owner.
Listed skills include Itil, Telecommunications, It Service Management, Change Management, and 16 others.