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Solutions Architect focused in cloud calling within Cisco's Collaboration Technology Group. Helping Service Providers in LATAM understand, adopt, deploy and monetize cloud-based communication and collaboration technologies for business customers.

Pre-Sales Engineering activities for regional accounts and partners in South America responsible for positioning, solutions design, dimensioning and implementations of BroadSoft communications technology throughout the whole sales cycle.* Cisco Systems Inc. acquired BroadSoft in 2018

Actively contributed to solutions design, implementation and operations for major service providers in Mexico, Colombia, Chile, Argentina and the Caribbean at the same time as leading the consulting pre-sales and sales process being the primary contact for regional partners and customers in the SBC product-line.Managed the integration of Acme Packet acquisition for the Latin-American professional services team focused in operational practices, P&L control and sales growth while supporting the regional team in the transition into Oracle Consulting.

As Systems Engineer for the south region in Latin-America supported the development of technical strategies for service provider and enterprise customers, trials and evaluation activities as well as production implementation and post-rollover support.* Oracle Inc. acquired Acmepacket in 2013

As an IP communications subject matter expert in the Engineering department successfully implemented and transitioned to Operations the core voice-over-IP solutions based in BroadSoft BroadWorks and Acmepacket Session Border Controllers.Supported the existing infrastructure of voice gateways, applications and network contributing to operating best practices, capacity planning and new services deployments.

Developed voice services billing system and helped deploy and maintain communications related technologies as well as evaluate and recommend solutions for technological projects.

Voice network operations support as second-level escalation specialist for technologies like Cisco Call Manager, voice gateways, SDH and TDM over IP infrastructure. Helped in development of monitoring and troubleshooting best practices as well as transitioning of new technologies into production network.

Contributed to implement, develop and maintain the core voice solutions for this start-up company primarily based on first-era Cisco's voice over IP solutions. Explored new pre-paid services and helped develop specific IVR and billing features that resulted in significant cost reductions for the company.

Contributed to remote support and Linux based implementation of open source Email and DNS services.

Assisted this small service provider in remote support, platforms implementation and technical advice related to their voice over IP and telephony services.

- Informix Web applications development.- Email platform configuration and maintenance.- Linux servers maintenance and shell scripting.

Contributed to the daily operations support and new technological processes in the local IT department maintaining network, systems and processes based in UNIX, Jurassic 10BASE-2 Ethernet and transactional databases.