Roseline Eze Email & Phone Number

Abuja, Federal Capital Territory, Nigeria

Orchestrated the integration of the hospital with multiple Health Maintenance Organizations(HMOs), expanding the institution's reach and ensuring accessibility to a broader patient base.• Led negotiations and contract discussions with HMO representatives, securing favourable terms andmutually beneficial agreements. Spearheaded the onboarding process, positioning the hospital as acertified Health Maintenance Organization (HMO) provider.• Demonstrated meticulous planning, coordination, and leadership to navigate complex procedures andregulatory requirements.• Contributed to expanding healthcare accessibility by establishing the hospital as an accredited HMOprovider.• Showcased proficiency in healthcare administration, organizational skills, and a passion for enhancingcommunity healthcare services.• Update spreadsheet and create presentations to support executives• Email, call, and chat support to facilitate communications and enhance business processes.• Upload files for team use on Google Suite and SharePoint.• Reduced customer complaints by 40% through escalated grievance resolution procedures.

Enugu, Enugu, Nigeria

Diet Therapy| diet counseling | patient-specific medical nutrition therapy| outreach and program promotion• Diagnose and manage patients with different diet-related diseases• Modify and prepare therapeutic diets for in-patients• Assist in planning and developing individualized meal plans for patients.• Maintain a proper filing and appointment setting system using CRM tools.• Discussed healthy lifestyle choices with clients and encouraged the adoption of positive dietary habits among them• Responsible for managing the social media weekly posts and monthly email newsletters.• Schedule and correspondence drafting using Trello

Lagos, Nigeria

Provide managerial support to SMT by managing schedules, arranging meetings, and Contact listing including email support.Contributed to a 30% sales increase in 2021 by improving lead generation and sales tracking methods.Improved customer presentations by 12% in 3 months according to in-store and online survey.Exceeded retail sales goal by 10% per quarter over a one year period by improving customer loyalty and retention.Handled challenging claims unresolved by the team and retaining 80% of those customers.Prepared variety of different written communications, reports and documents.Handled 25 warm calls per day to address customer inquiries and concerns.

Akwa, Anambra, Nigeria

Administrative Supportcustomer support servicesHealth sensitization programs

Bachelor Of Science - Bs, Nutrition And Dietetics, Second Class Upper Degree (Hons)

Bachelor Of Science - Bs, Dietetics And Clinical Nutrition Services, Second Class Upper Division

Bachelor Of Science - Bs, Foods, Nutrition, And Related Services, Second Class Upper Division

Activities and Societies: Editor of departmental magazine Secretary General of department student association A certified health.