• Manage administration provision of support for my region.• Serve as escalation point for IT related incidents within my region.• Advance Technical support and troubleshooting of Outlook, OneDrive, Office 365 Exchange Online, Office 365 Identity and Office 365 Security and Compliance incidents. • M365 administrative service implementation.• Plan migration of on-premises users, groups and identity synchronization by using Azure AD Connect.• Plan Skype for Business migration to MS Teams and configuration of exchange/SharePoint interaction with Teams.• Plan Teams voice solution with direct routing and Microsoft phone system.• Configuration of call queue, auto attendant and cloud voicemail.• Manage meetings, conference, live events, voice and calling policies in Microsoft Teams.• Manage Apps, bots, & connectors in Microsoft Teams.• Manage phones, collaboration bars, Teams displays, and Teams panels.• Monitor and improve Team’s network using Call Quality Dashboard (CQD) and call analytics.• Plan network optimization for Microsoft 365 or Office 365.• Review reports, including Power BI, tenant health and Microsoft 365 reporting.• Manage Microsoft 365 governance, security and compliance.• Training and development on cloud solutions M365, Microsoft Azure, AWS, Oracle … etc.• Provide technical leadership to team of technical support center.• Analyzed reports daily, monthly, and annual team performance trends.• Analyze PowerShell command cmdlet output.• Cloud identity innovative and solution Provider.• Manage phones, collaboration bars, Teams displays, and Teams panels.• Manage project implementation and vendor management for various projects.• Ensure proper configuration of various internal applications.

• Technical support and troubleshooting of Outlook, OneDrive, Office 365 Exchange Online, Office 365 Identity and Office 365 Security and Compliance incidents. • Troubleshooting of OneDrive incidents. • Troubleshooting of SharePoint incidents. • Plan migration of users and data. • Plan migration of on-premise users and groups. • Configure and review reports, including BI, OMS, and Microsoft 365 reporting. • Maintain Microsoft 365 subscription and tenant health. • Manage domains and configure additional domains • Manage User Identity and Roles. • Plan identity synchronization by using Azure AD Connect. • Implement directory synchronization with directory services, federation services, and Azure endpoints • Plan security and compliance roles for Microsoft 365. • Perform bulk user management. • Manage Access and Authentication. • Implement Multi-Factor Authentication (MFA) and configure MFA for apps or users and report MFA utilization. • Configure application registration in Azure AD and Configure Azure AD application proxy. • Implement access for external users of Microsoft 365 workloads and Create B2B accounts. • Plan Office 365 Workloads and Applications. • Plan Office 365 Pro plus deployment • Plan for Office online, Office 365 Pro plus connectivity, and Office 365 Pro plus apps updates. • Implement Mobile Device Management (MDM). • Implement Microsoft 365 security and threat management. • Manage Microsoft 365 governance and compliance. • Scripting in PowerShell.