Ezela Tagliente, Mba Email & Phone Number

Rochester, New York, United States

Rochester, New York Metropolitan Area

Rochester, New York Metropolitan Area

• Collaborated with various leaders within the health system comprised of 5 hospitals and over 300 outpatient facilities, utilizing expertise in Workday, labor-management processes, and productivity to guide labor.
• Integral team member managing 4 direct reports and working with departments to develop roadmaps to enhance team performance, utilizing data to analyze departments affected negatively by staff mix, unfavorable salary.
• Acknowledged by executive leadership as a valuable resource, successfully performing while overseeing multifaceted projects, working with a diverse workforce, maintaining data integrity, and delivering perceptive.
• Oversaw the budgets for all corporate offices, including IT, Legal, HR, etc., providing monthly variance analysis commentary, and advising leaders on cultivating the full potential of the budgets
• Established labor productivity targets to advance labor cost reduction and performance improvement goals, collectively working with operations and leadership to develop best practices by aligning processes and systems.

Rochester, New York Area

• Recognized for precise presentations and selected to present for annual Epic User Group Meetings, presenting a total of 4 times for both general user meetings and executive meetings
• Led a team of 24 trainers and senior trainers responsible for scheduling and new hire orientation, implementing cross-training, reducing scheduling conflicts, and optimizing training calendars, producing robust systems.
• Mentored and coached the team promoting collaboration, establishing creative problem solving, communication, knowledge sharing, and innovation
• Created an innovative phone line, allowing physicians to bypass the help desk to speak directly with a trainer, reducing wait time and raising satisfaction
• Analyzed call data to recognize the time of highest physician call volume and most common topics, resulting in identified scenarios being addressed by phone rather than onsite visits, producing a reduction in cost
• Addressed physician feedback with the creation and implementation of a Specialist Training Program, teaching existing physicians to become fully-fledged trainers, meeting the needs of physicians looking to learn from.

• Built and developed relationships with Surgical and Operating Room leaders within 5 hospitals, ensuring new nurses and physicians are receiving white glove technical support during and after training
• Led the project to introduce and transition 1.8K+ physicians to the new electronic prescribing system, providing 1-on-1 attention to hard to win over physicians, driving usage from 80% to 98% within 3 months
• Took on the role of leader within the team of trainers, establishing subject matter expertise to become a key resource for new trainers

• Responsible for 1 direct report and the training of 500 to 1K+ contractors in India, developing an 8-week program consisting of orientation, hands-on training, and elbow to elbow support to ensure quality, reducing.
• Recognized the need for specific training in India, creating and implementing material to explain mortgages, the mortgage process, and banking interfaces, leading to organizational success
• Increased productivity and success through specialized training in India, earning organizational recognition and the CEO Award of Excellence for continued client commitment, as well as recognition from various banking.
• Developed and established new employee training from the ground up, including orientation, foundational technical skills, and researching, creating curriculum, research examples, client review phase gates, and training.
• Ensured all staff, from new hires to senior management, received proper training in technologies, processes, and client requirements, composing process documentation while continually working to establish improvement.
• Managed a team of property researchers domestically and in India, facilitating training and weekly global meetings, continually working to develop process improvements

• Traveled throughout the U.S. and Canada, providing training at 30 college campuses focusing on leadership methodology, including mediation, organization, budgeting, public relations, and presentation skills
• Served for 6 months in New Orleans following Hurricane Katrina, collaborating with campus leaders to transition students back to campus, establishing community and normalcy

Education record

Master Of Business Administration - Mba

Bachelor Of Arts (Ba), Political Science

Bachelor Of Arts (Ba), Film And Media Studies