Avery E. Email & Phone Number

Baltimore, Md, Us

Towson, Maryland Area

Network Engineer• Communicating with third party internet service providers for best available networks• Configuring network equipment, SIM cards and printers for job sites and offices throughout the country• Troubleshooting network issues/drops/slows within the Cisco Meraki, Cradlepoint, and Unifi WAP DashboardsSharePoint Administrator • Migrating to the SharePoint platform, integrating applications, and creating libraries• Adding users, controlling access to document libraries, and setting permissions• Troubleshooting and resolving SharePoint issues or malfunctions• Performing maintenance of the SharePoint platform, servers, and intranet• Commvault Metallic usage for SharePoint Online, OneDrive, and Exchange online backups and restores• Ensuring sufficient storage space by performing clean-ups and archiving dataServiceNow Administrator• IT Service Management and ITIL Roles• Managing update sets within a developer environment to push out to production• Assigning and creating roles, groups and workflows to better manage the day to day operations of support and maintenance• Collaborate with ServiceNow team to create resources for requests and tasks• Sustaining a library of knowledge base articles for training and clarity to end users

• Conduct remote desktop troubleshooting to end users along with ticket maintenance through ServiceNow• Monitoring through Ivanti and Tenable for vulnerabilities found on machines on the domain to remediate any issues found to keep a safe and secure environment• Multitasking to manage inventory and help desk tickets through ServiceNow for 30+ offices across the country• Responsible for hardware purchases for jobsites and offices

• Troubleshooting issues remotely using Logmein123 (OneDrive/Sharepoint/Azure/etc.)• Active directory access for further troubleshooting• Configure user accounts to deploy laptops, desktops and tablets • Image computers using a PXE boot server• Perform regular system changes and updates

• Managing help desk tickets• Providing solutions and advice on technical issues• Creating manuals for technical training• Documenting and analyzing technical issues and customer interactions

• Oversees all software and computer systems for an organization• Configuring, Installing, deploying, and maintaining systems

Baltimore, Maryland Area

• Work in a fast-paced call center multitasking to resolve 30-40 tickets a day between phone calls & emails• Preform great customer service, remotely resolving issues troubleshooting software/hardware, guiding users through steps & escalating problems tracking statuses for solutions through the ServiceNow ticket monitoring system• Troubleshooting a Document Management System (Filesite/Desksite/iManage) through Milan to satisfy users• Document Recovery • Creation of eRoom & ClientSite accounts • Password Resets

Baltimore, Maryland Area

• Assisted on large site plan surveys on current hardware inventory • Take Inventory on computer hardware• Troubleshoot technical issues at different locations

Salisbury University

• Member of USDA Grant project research party• Produce SAP Dashboards using XCelsius for client meetings• Troubleshoot technological problems within the office

Salisbury University

• Conducted billing and invoice transactions for successful businesses, recommending various financing options• Increased revenue through the proper placement of product advertising space• Provided consultative sales solutions for customers purchasing advertisements

Germantown, Maryland

• Worked as main helpdesk representative. Solved problems throughout the office providing customer support• Increased RAM/HDD, upgraded software, and setup equipment for new hires• Worked in active directory as an admin to set up users and archive them when needed• Solved issues involving Mac, Outlook, Windows 7, 8 & 10• Hardware/software troubleshooting through remote tools • Built a ghost image for Dell laptops and deployed them accordingly • Launched an EC2 instance form the AWS Console• Used VMware to sign into servers• Experience working in SharePoint• Audited use of FTP, email, active director, phones, antivirus and backups• Assisted on setting up a new server for the office floor• Upgraded seven server printers communicating clearly with each employee• Analyzed content in Amazon S3, saving $14,600 per year.• Prepared migration from MozyPro to Cloudberry backups. Saved $16,000 per year.

Germantown, Maryland

• Processed a wide variety of customer data regarding to the transactions of advertisements • Created snapshot reports for clients to review • Tracked and reported daily activity level in excel worksheets of productivity

Walkersville Md

• Maintained active surveillance of facility to ensure that protocol was being met• Provided emergency care and treatment as required when situations arise

Walkersville, Maryland

• Worked in a fast-paced environment providing services to customers in a well-formed union

Frederick Maryland

• Mitigate the safety and well-being of twenty-two players around the ages of twelve to sixteen while conducting a fast paced sport